Gas Turbine Product Service Lead Engineer

The Gas Turbine Product Service Lead Engineer will provide technical guidance and support to Gas Turbine customers. In this role, you will be responsible for customer technical issue resolution for Gas Turbine components, including hot capital parts, ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to the company and our customers.

Roles and Responsibilities

• Provide technical expertise to the Gas Turbine Product Service engineering team, leading root cause investigations and daily technical case support across all the company heavy-duty frame sizes.
• Lead complex, high-impact root cause investigations applying engineering techniques and processes to develop solutions, ensuring issues are solved accurately, with quality and timeliness to meet customer needs and business goals.
• Lead external communication with customers, including the development and introduction of TIL and ETC documentation.
• Prepare technical presentations for customers and senior leadership, including user conferences, webinars, or other customer technical reviews.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Ensure operational rigor and provide support to the team on the cases they handle.
• Work with other experts to ensure cross-platform information dissemination and training; mentor and develop less experienced staff.
• Develop awareness of global fleet issues and how they might impact regional customers.
• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings.
• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts.

Requirements

• Bachelor’s Degree in Mechanical Engineering or related technical discipline from an accredited college or university (or equivalent experience).
• Several years of experience in Field Services, Engineering, or Operations, with significant gas turbine combustion engineering experience.
• Ability to travel globally to customer GT sites and offices to support root cause investigations, critical outage inspections, and customer communications; typically less than 10% travel.
• Ability and willingness to support off-hours occasionally to resolve customer issues.
• Strong English language communication capability, both verbal and written.

Desired Characteristics

• Strong gas turbine experience and proven track record of developing or servicing gas turbine systems, including combustion systems.
• Previous experience with Gas Turbines Hot hardware capital components is a major advantage.
• Demonstrated ability to handle and prioritize multiple tasks simultaneously and drive projects to completion.
• Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations.
• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers.
• Team player with a global mindset and ability to work effectively with different cultures.
• Self-starter with initiative and interpersonal skills to direct projects and work cross-functionally, with demonstrated ability to drive projects to completion.
• Strong written and verbal communication skills.
• Understands business objectives and drives specific tasks required to meet the objectives.
• Communicates the business vision effectively in an open and consistent manner.
• Displays good interpersonal skills - is accessible and approachable.
• Anticipates customer needs and ensures that they are met.
• Measures processes and performance through the customer's perspective.
• Demonstrated capability to remain calm and collected in challenging situations to develop a step-by-step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.
• Can energize teams through inclusiveness and connection with people.
• Builds loyalty and commitment.

Additional Information
Relocation Assistance Provided: No

Location Dubai