About the Role
We are seeking an experienced and technically competent General Insurance Officer with strong practical experience in general insurance underwriting across major Property & Casualty (P&C) insurance classes. The ideal candidate should have a sound understanding of underwriting principles, risk assessment, policy wordings, and insurance market practices. The candidate must be capable of managing insurance transactions independently, negotiating effectively with insurance companies, and ensuring accurate and timely service delivery.
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Key Responsibilities
- Handle general insurance quotations, renewals, policy issuance, endorsements, and related insurance transactions.
- Review and analyse insurance proposals, risk information, policy terms and conditions, warranties, exclusions, and deductibles.
- Evaluate insurance coverage and recommend suitable improvements and coverage extensions.
- Obtain and negotiate competitive quotations, premiums, terms, and conditions with insurance companies.
- Prepare comparative quotation analyses and insurance proposals.
- Coordinate with insurers, clients, and internal departments to ensure prompt and efficient service delivery.
- Proactively follow up on outstanding quotations, renewals, endorsements, and other pending matters.
- Maintain accurate insurance records, documentation, and organized workflows.
- Assist with claims coordination, documentation, and follow-up when required.
- Ensure high standards of accuracy, productivity, responsiveness, and customer service.
- Manage multiple assignments simultaneously while meeting deadlines and maintaining work quality.
Requirements
Required Qualifications & Experience
- Minimum 5 years of practical experience in General Insurance underwriting.
- Bachelor's degree in Insurance, Business Administration, Finance, or a related discipline.
- Strong technical knowledge of General Insurance and Property & Casualty (P&C) insurance.
- Sound understanding of underwriting principles, risk assessment, policy wordings, exclusions, warranties, and deductibles.
- Professional insurance qualifications such as ACII, AIII, or FIII are highly desirable.
- Previous experience working in an insurance brokerage is an advantage.
- Experience in General Insurance claims handling is an additional advantage.
- Proficiency in Microsoft Office, particularly Excel.
Required Skills & Competencies
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Strong negotiation and interpersonal skills.
- Excellent organizational and time-management abilities.
- High attention to detail and accuracy.
- Ability to prioritise tasks and manage multiple assignments efficiently.
- Proactive follow-up and a strong sense of accountability.
- Ability to work independently with minimal supervision.
- Customer-focused approach and commitment to service excellence.
- Ability to work efficiently under pressure and meet tight deadlines.
Key Expectations
- Timely processing of quotations, renewals, endorsements, and policy issuance.
- Accurate preparation and review of insurance documentation.
- Effective negotiation of competitive premiums and policy terms.
- Proactive follow-up on pending tasks to prevent unnecessary delays.
- Consistent service quality and effective communication with clients and insurers.
