About the Role
The primary purpose of this role is to establish, lead, and grow the Commercial Lines and Property & Casualty (P&C) loss adjusting business, building a strong market presence while delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers, and corporate clients.
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Responsibilities
- Build and lead the Commercial Lines/P&C loss adjusting function, including its business plan, operating model, and growth strategy.
- Develop new business opportunities and cultivate relationships with insurers, reinsurers, brokers, corporate clients, and other market stakeholders.
- Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
- Ensure technical quality, accuracy, independence, and timely delivery of loss adjusting reports.
- Establish appropriate claims handling, investigation, reporting, and quality-control standards.
- Build and manage a network of technical specialists, surveyors, adjusters, and external service providers as required.
- Recruit, develop, and manage the Commercial Lines team in alignment with business growth.
- Manage client relationships to ensure high levels of service, responsiveness, and retention.
- Monitor the commercial performance of the function, including revenue, pipeline, profitability, and operational efficiency.
- Collaborate closely with other Claims Division functions to identify cross-selling and business development opportunities.
- Ensure that operations comply with applicable regulatory requirements, professional standards, and company policies.
- Represent the organization at client meetings, industry events, and relevant market forums.
Key Performance Indicators (KPIs)
- Achieve agreed annual revenue/new-business targets for P&C loss adjusting.
- Secure new insurer portfolios/contracts and expand existing accounts.
- Establish the P&C loss-adjusting capability, processes, technical resources, and market coverage.
- Achieve agreed gross margin/profitability targets for Commercial Lines.
- Retain key accounts and develop repeat/referral business.
- Ensure quality and timeliness of loss-adjusting reports; minimize justified client complaints/rework.
- Build the required technical team/network and develop internal capability.
- Maintain compliance with regulatory, client, and internal requirements.
