General Manager / Compound Manager

About the Role
The Compound Manager / General Manager is an essential onsite leadership position responsible for the strategic and operational management of a large-scale mixed-use compound in Riyadh, encompassing apartments, villas, and extensive amenity facilities across a significant site area of 259,797 sqm. This role requires a seasoned property management professional with a deep operational background and proven leadership capabilities, financial acumen, and cultural awareness to effectively manage high-quality residential assets in the Kingdom of Saudi Arabia.

Key Responsibilities

1. Strategic Leadership & Stakeholder Management

   • Serve as the client’s single point of contact for all operational, financial, and strategic matters relating to the compound.
   • Develop and implement annual Property Operating Plans aligned with the client's investment objectives and Vision 2030 commitments.
   • Maintain proactive, transparent communication with the leadership team through structured monthly, quarterly, and annual reporting cycles.
   • Build and maintain professional relationships with key stakeholders including government ministries, local authorities, utilities, and community representatives.
   • Lead annual business planning processes, incorporating market intelligence and demographics to inform strategic decision-making.
   • Represent company values ensuring the compound maintains its reputation as Riyadh's premier residential destination.

2. Operational Excellence & Service Delivery

   • Oversee seamless integration of property management functions with facilities management operations.
   • Ensure consistent service quality across all touchpoints through standardized procedures and quality assurance programs.
   • Implement comprehensive operating plans covering HSE protocols, emergency responses, and risk management.
   • Conduct weekly site inspections to validate maintenance standards and identify improvement opportunities.
   • Manage standards for cleaning, landscaping, pest control, waste management, and security operations.

3. Financial Management & Budget Control

   • Assume full P&L accountability, optimizing Net Operating Income through revenue maximization and cost control.
   • Prepare and submit OPEX and CAPEX budgets with detailed justification, ensuring alignment with client financial objectives.
   • Monitor financial performance against approved budgets, managing variances and procurements transparently.
   • Oversee capital investment planning through lifecycle assessments identifying improvements with detailed ROI analysis.

4. Leasing & Revenue Optimization

   • Drive occupancy optimization through proactive leasing strategies and resident retention initiatives.
   • Manage critical corporate and government housing contracts ensuring compliance with regulations.
   • Implement strategic marketing initiatives and monitor metrics for leasing performance and strategy refinement.

5. Customer Experience & Community Engagement

   • Champion resident experience targeting a high Net Promoter Score with exceptional services and community engagement programming.
   • Implement feedback mechanisms, manage complaints, and enhance resident-facing technology for convenience and communication.

6. Health, Safety, Environment & Compliance

   • Maintain comprehensive HSE Management System ensuring compliance with KSA regulations.
   • Oversee emergency response plans and conduct inspections with local authorities to ensure safety standards are met.
   • Ensure full regulatory compliance across KSA requirements including building standards and worker welfare.

7. Security & Access Control

   • Manage a professional 24/7 security operation ensuring resident safety and compliance with protocols.
   • Implement incident management protocols and coordinate emergency procedures effectively.

8. Facilities Management Integration & Contractor Supervision

   • Provide unified governance over Facilities Management scope through operational alignments and performance monitoring.
   • Review vendor performance and ensure compliance with established KPIs and SLAs.

9. Technology Systems & Digital Innovation

   • Champion deployment of integrated technology platforms for operational efficiency and resident engagement.
   • Identify emerging technologies that enhance property management and resident experiences.

10. ESG & Sustainability Leadership

• Drive ESG performance aligning with sustainability objectives and implement optimization programs targeting measurable reductions in utility consumption.

1. Team Leadership & Development

• Lead and develop high-performing onsite teams
• Foster a collaborative culture emphasizing professionalism and accountability with clear communication.

1. Reporting & Documentation

• Deliver comprehensive monthly and annual reports ensuring professional standards for documentation and data management.

Essential Requirements
Education & Professional Qualifications

• Undergraduate Degree in business administration, Real Estate Management, Property Management, or related field required.
• Postgraduate Degree highly preferred (MBA or Master’s in related disciplines).
• Professional Accreditations (one or more required):
  • Member of the Royal Institution of Chartered Surveyors (MRICS or FRICS)
  • Certified Property Manager (CPM)

Professional Experience

• Minimum 10-15 years in property/asset management roles with progressive responsibility.
• Minimum 5 years in senior leadership positions with full P&L accountability for large assets.
• Minimum 5 years managing large-scale residential or mixed-use developments.
• Minimum 2-5 years working in KSA or GCC region preferred.

Core Competencies & Skills

• Strategic and commercial acumen in property investment and asset management.
• Operational excellence knowledge with experience in integrated facilities management.
• Financial management proficiency in budget preparation and variance analysis.
• Strong leadership and people management skills.
• Advanced technical skills with property management systems and data integrity.
• Exceptional communication and interpersonal skills.

Compensation & Benefits

• Competitive salary reflecting seniority and responsibility.
• Performance incentives tied to KPI achievement.
• Comprehensive benefits including health insurance, annual leave, and end-of-service benefits.
• Access to global training programs and professional development opportunities.