General Manager

About the Role
This position involves managing all aspects of the business, including food and beverage costs, labor costs, overall standards, maintenance, sales, marketing initiatives, and training. The role requires striving for the highest practices to ensure guests receive the best possible experience while working effectively in a fast-paced environment. Excellent organizational and human relations skills are essential. Additionally, adherence to financial policies and procedures is critical, as is the maintenance of a pristine and operational venue.

Objectives

• Manage all aspects of the business, including F&B COGs, labor cost, overall standards, maintenance, sales, marketing initiatives, and training.
• Strive for the highest practices in the venue to ensure guests receive the best possible experience.
• Work effectively in a fast-paced environment, displaying excellent organizational and human relations skills.
• Ensure all financial matters adhere to the company's policy & procedure guidelines.
• Maintain a spotless, immaculate, and fully operational venue at all times.
• Treat our guests like superstars!

Duties

• Run the venue in parallel with the provided budgets and in accordance with the business plan of the venue.
• Develop accurate and sound long and short-range financial objectives consistent with the company's mission statement.
• Ensure that the venue is fully operational on a daily basis; maintenance issues are to be communicated to the Facilities Manager and followed up until completed.
• Ensure that all departments are fully staffed and on par with the labor cost set in the business plan.
• Ensure that staff members are consistently trained on company standards and product knowledge, and that they are regularly tested.
• Keep all health and safety documents, training documents, and manuals up to date.
• Maintain up-to-date personal files for all employees, including training documents, test results, and sign-off sheets.
• Oversee the recruitment process, leading second interviews and finalizing the hiring of line staff or new management team members.
• Obtain approval from the C.O.O. when making offers to new employees; routinely review par levels and budgets with the Group Operations Manager.
• Ensure all cash outs, banking, and money handling are done per company procedures.
• Spot check PMC weekly to ensure batch recipes and wastage are recorded.
• Ensure end-of-probation reviews are completed with direct department line managers and filed with H.R.
• Conduct staff appraisals every six months for all venue employees, submitting appraisal forms to the Operations Manager for review before filing.
• Ensure staff schedules are posted by 6 PM on Wednesdays for the following week.
• Implement and maintain cleaning schedules in the venue.
• Spot check food and beverage quality during service hours.
• Be present during special events or large functions at the venue.
• Ensure holding stock for food and beverage is minimized and in line with levels set by the Operations/Finance department.
• Review variance reports for the venue weekly and take appropriate action as needed.
• Develop solid relationships and maintain good communication with all departments (cost control, I.T, H.R, Finance, Purchasing, etc.).
• Maintain excellent relationships with suppliers, contractors, and partners associated with the venue.
• Work closely with General Managers of other units.
• Hold weekly management meetings, recording minutes in the Drop box folder provided by the Operations Manager.
• Conduct monthly staff meetings with the entire venue team.
• Attend weekly operations meetings with the Operations Manager, ensuring minutes are saved in the Drop box.
• Attend any meetings requested by senior management.
• Oversee the payroll process, ensuring attendance reports, holiday forms, and payroll authorizations are accurate before submitting them to the Operations Manager.
• Ensure venue team floats balance and are available for auditing.
• Consolidate and balance the venue's petty cash.
• Oversee the security department and its contracted services.
• Monitor venue performance through guest satisfaction systems and financial reports analysis.
• Maintain product and service quality standards through ongoing evaluations and addressing complaints.
• Comply with government regulations affecting venue operations, adhering to applicable laws and ordinances.
• Assess and report suspicious packages or parcels to relevant authorities immediately.
• Act as a positive ambassador for the business and the company.
• Perform any other reasonable duties as requested by the Directors.