About the Opportunity
tMart, our dark store business, is the region's first dark store concept offering 20-30 minute delivery of groceries to our customers. We are currently hiring for a General Manager of tMart UAE who will be responsible for driving the growth of the dark store business across the UAE with the following responsibilities:
- Setting overall Commercial and Operations strategy (mission, format positioning) and identifying new market opportunities, setting targets for revenue and growth, and formulating business strategies.
- Identifying and pursuing opportunities for business growth such as partnerships and collaborations, while building relationships with key stakeholders and suppliers.
- Working closely with the marketing and growth team to develop strategies for acquiring and retaining customers, which may involve setting marketing campaigns, analyzing customer clusters, and optimizing marketing planning.
- Enhancing customer experience in alignment with logistics and customer experience functions by evaluating service quality and customer satisfaction.
- Being accountable for the company P&L, managing budget planning, monitoring expenses, and ensuring financial targets are met. Collaborating with the finance team to prepare financial reports and forecasts.
- Overseeing day-to-day operations by implementing efficient processes and procedures, optimizing workflows, improving productivity, and resolving operational issues.
- Working closely with the product development team to define product roadmaps, prioritize features, and ensure products meet customer needs and market demands.
- Identifying potential risks to the business and developing strategies to mitigate them, including assessing market, regulatory, or operational risks.
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What You Need To Be Successful
- At least 10+ years of experience in consumer retail, or CPG, or consulting within this industry looking for an operator role.
- Experience in building teams and leading cross-functional projects at scale.
- Experience working within logistics and real estate is also advantageous.
- Detail-oriented, structured, and knows how to prioritize; someone who delivers solutions.
- High level of commitment and resilience to succeed, willing to roll up sleeves when required.
- Strong stakeholder management skills with the ability to manage relationships with senior-level executives.
- Ability to work with ambiguity and maintain a strong growth mindset.
- Excellent analytical and communication skills, with a penchant for being hands-on with various tools.
- Robust interpersonal and intercultural skills, capable of inspiring teams and stakeholders to rally behind a mission.
- Strong network within the CPG industry and authorities.
Who We Are
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, understanding the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our employees can strive to create a positive impact across the region through the use of our platform.
