Global Analyst - Customer Implementation Analytics & Quality - Freight Forwarding

The Global Analyst - Customer Implementation Analytics & Quality in Freight Forwarding is responsible for driving data-led performance management and supporting business implementation initiatives across freight forwarding operations. This role bridges analytics and customer implementation to ensure operational efficiency, service excellence, and continuous improvement.

Key Responsibilities:

• Analytics-Driven Business Implementation:

  • Track and monitor supply chain performance through data analytics.
  • Analyze customer requirements to create evidence-based project plans.
  • Manage implementation projects with clear KPI targets.
  • Conduct cost-benefit analysis and propose optimization strategies.
  • Develop and document business processes and system integration specifications.

• Business Intelligence & Performance Management:

  • Design business intelligence frameworks for operational visibility.
  • Define and standardize KPIs related to volume, freight spend, and service levels.
  • Ensure data consistency and accuracy across reporting platforms.
  • Prepare reports and dashboards to communicate findings.

• Continuous Improvement & Optimization Initiatives:

  • Identify performance gaps through data analysis.
  • Apply improvement methodologies to enhance efficiency and reliability.
  • Conduct quality audits of freight forwarding processes.

• Performance Management Capability Building:

  • Develop training programs focused on performance management and KPI interpretation.
  • Provide coaching to foster a performance-driven culture.

• Stakeholder Collaboration & Leadership:

  • Collaborate with cross-functional teams to ensure consistent performance management.
  • Engage with stakeholders to drive continuous improvement initiatives.

Qualifications, Skills and Experience:

• Master’s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in business implementation and continuous improvement within the logistics industry.
• Strong organizational and project management skills.
• Excellent communication and leadership abilities.
• Ability to transform data insights into actionable recommendations.