The Global Analyst - Customer Implementation Analytics & Quality in Freight Forwarding is responsible for driving data-led performance management and supporting business implementation initiatives across freight forwarding operations. This role bridges analytics and customer implementation to ensure operational efficiency, service excellence, and continuous improvement.
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Key Responsibilities:
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Analytics-Driven Business Implementation:
- Track and monitor supply chain performance through data analytics.
- Analyze customer requirements to create evidence-based project plans.
- Manage implementation projects with clear KPI targets.
- Conduct cost-benefit analysis and propose optimization strategies.
- Develop and document business processes and system integration specifications.
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Business Intelligence & Performance Management:
- Design business intelligence frameworks for operational visibility.
- Define and standardize KPIs related to volume, freight spend, and service levels.
- Ensure data consistency and accuracy across reporting platforms.
- Prepare reports and dashboards to communicate findings.
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Continuous Improvement & Optimization Initiatives:
- Identify performance gaps through data analysis.
- Apply improvement methodologies to enhance efficiency and reliability.
- Conduct quality audits of freight forwarding processes.
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Performance Management Capability Building:
- Develop training programs focused on performance management and KPI interpretation.
- Provide coaching to foster a performance-driven culture.
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Stakeholder Collaboration & Leadership:
- Collaborate with cross-functional teams to ensure consistent performance management.
- Engage with stakeholders to drive continuous improvement initiatives.
Qualifications, Skills and Experience:
- Master’s degree in Logistics, Supply Chain Management, or a related field.
- Proven experience in business implementation and continuous improvement within the logistics industry.
- Strong organizational and project management skills.
- Excellent communication and leadership abilities.
- Ability to transform data insights into actionable recommendations.
