This role leads the strategic application of data and analytics to enhance decision-making and operational excellence across DP World's global operations. The Global Manager - Business Intelligence sets the vision for data-enabled transformation initiatives, guiding a portfolio of analytics projects aligned with enterprise priorities, including IoT optimisation, AI adoption, and global platform rollouts such as Zodiac. Additionally, this position plays a pivotal part in driving global innovation, embedding analytics and data intelligence into the ideation, validation, and scaling of breakthrough initiatives. By acting as a strategic partner to the Innovation Office, the role ensures that innovation efforts are evidence-based, outcome-driven, and aligned with DP World’s growth and digital transformation ambitions.
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Key Accountabilities:
- Lead strategic business intelligence initiatives to unlock operational efficiencies and growth opportunities across terminals, platforms, and innovation programs.
- Own the analytics vision and roadmap for key programs (e.g. Zodiac, IoT optimisation, AI projects), ensuring alignment with enterprise KPIs and DP World’s digitalisation agenda.
- Use Power BI and other visualisation tools to develop interactive dashboards that highlight trends, support performance improvement, and inform strategic planning.
- Promote the use of analytics tools and foster a culture of data-driven decision making and continuous improvement.
- Define and govern data structures, models, and frameworks to enhance performance visibility across business units, enabling real-time monitoring and global benchmarking.
- Partner with Technology and BI teams to prioritise and influence development of analytics platforms, focusing on business value delivery.
- Champion the integration of analytics within global innovation programs, collaborating with cross-functional teams to evaluate and scale high-impact ideas.
- Serve as a representative of Global Operations in steering committees and leadership forums.
- Mentor regional analytics communities, nurturing a culture of innovation and best practices sharing across business units.
- Support executive communications with impactful storytelling, strategic dashboards, and insights tailored to C-suite and Board-level needs.
- Act as senior advisor and business partner to regional heads and cross-functional leaders, embedding analytics into strategic decision-making.
- Act as an ambassador for DP World, promoting positive behaviours in harmony with DP World’s principles, values, and culture.
Qualifications, Experience and Skills:
- Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics or related field.
- 5-10 years of experience in the analysis of business processes and interfaces.
- Minimum 2 years of experience in Data Analysis and visualization (Power BI, SAP Business Intelligence).
- Excellent analytical skills and proficiency with relational database concepts and report writing tools.
- Understanding of terminal planning and operations processes, standards, and procedures.
- Ability to communicate effectively within multi-cultural and multi-national teams.
- Strong organizational skills and competent with office automation and project management tools.
- Flexible and adaptable team player, remains calm under pressure.
- Proficient in English, both written and spoken.
Language Requirements:
Fluency in English is mandatory.
