About the Role
In line with the UAE Government’s strategy in empowering and developing nationals, we are committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking for the best UAEN talent to join our family as a Manager Operations & Governance. In this role, you will support Priority & Personal Banking by managing governance, compliance, operational risk, controls, process improvement, and training activities across the segment. You will be a key interface between the segment and internal stakeholders, including Compliance, Fraud, Legal, Operations Risk, and the branch network, while ensuring business processes are efficient, controlled, and aligned with bank policies.
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Responsibilities
- Manage and coach a team of governance specialists, supporting performance, development, delegation and a strong service culture.
- Represent Priority & Personal Banking on key governance and operational initiatives including CPR, BPM, Finacle, exception management, and related projects.
- Provide guidance and recommendations on operational compliance, risk, controls, policies, and procedures for the segment.
- Coordinate remediation activities for high-risk customer reviews, compliance alerts, and other business requirements in line with policy and procedure.
- Prepare and manage MIS reports, operational updates, and procedure-related matters in a timely and accurate manner.
- Act as the segment’s key operational point of contact for stakeholders including Fraud, Operations Risk, Compliance, Legal, and Branch Network teams.
- Support segment staff through training on policy updates, procedure changes, thematic issues, and best operational practices.
Qualifications
- University degree in Business, Finance, Banking, Economics or a related discipline; ACAMS, ICA or other risk management certifications are an advantage.
- 7–10 years of experience in banking or financial services, with exposure to business risk, operations, policies, procedures, controls, and compliance-related activities.
- Experience managing teams, supporting staff development and working with stakeholders across business and control functions.
- Good knowledge of KYC, financial crime risks, operational governance, remediation activities, and internal risk forums.
- Strong communication skills in English, with good Excel and PowerPoint capability, problem-solving skills, and attention to detail.
Benefits
There’s never been a better time to join us. We’re one of the region’s most recognisable brands and leaders in banking innovation. We are growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. We provide extremely competitive rewards, benefits, and perks, including a flexible work policy that allows you to work from home whenever it suits.
