Group Specialist – Technology Resilience

About
The Group Specialist - Technology Resilience will be responsible for establishing and managing technology resilience processes to ensure that critical applications and infrastructure are resilient across the group.

Key Accountabilities

• Develop the plan, track, monitor, coordinate & execute database restoration tests for non-critical applications and disaster recovery (DR) tests for critical applications of HO and regional business units.
• Ensure all business units have DR plans and restoration procedures for their critical applications.
• Conduct business impact assessments for applications of HO to define RTO/RPO requirements, ensuring DR plans and backup procedures are aligned.
• Collaborate with technology teams to ensure new initiatives/projects meet business and IT recovery levels (RPOs, RTOs).
• Conduct periodic reviews of backup configurations to ensure that all critical data, systems, and applications are adequately backed up.
• Facilitate coordination of recovery activities and ensure a smooth recovery of systems once a disaster is declared.
• Monitor critical applications and infrastructure availability, investigate, and report on major unplanned downtimes.
• Provide periodic updates on DR drills and backup restoration tests conducted in HO and regional business units as input for KPI reporting.
• Conduct workshops and train technology teams in business units on DR Management.
• Provide assurance to our insurers, partners, regulators, and the Board on technology resilience.
• Perform other related duties as assigned.

Qualifications, Experience and Skills

• Bachelor’s Degree in Computer Science or equivalent.
• 8-10 years of experience in IT governance with at least 5 years of experience in technology resilience management.
• Extensive experience in implementing organization-wide program continuity management and disaster recovery planning processes.
• Experience with BCP and DR Recovery plan testing.
• CBCI, ISO 22301 Certified Business Continuity Manager, CBCP, C/DRE, EDRP or other industry-relevant certifications are preferable.
• Good understanding of E-commerce, logistics, supply chain, and port operations applications will be an added advantage.

Soft Skills

• Excellent analytical skills.
• Excellent verbal and written communication.
• Program and project management skills.
• Time management skills.
• Team player and conflict management skills.
• Ability to adapt in a complex environment.
• Cultural awareness.

Technical Skills

• Experience in disaster recovery, backup restoration, performance monitoring solutions and products.
• Knowledge of developing policies and procedures related to disaster recovery and resilience management processes.
• Expertise in Microsoft Word, Excel, and PowerPoint.