About
The Group Specialist - Technology Resilience will be responsible for establishing and managing technology resilience processes to ensure that critical applications and infrastructure are resilient across the group.
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Key Accountabilities
- Develop the plan, track, monitor, coordinate & execute database restoration tests for non-critical applications and disaster recovery (DR) tests for critical applications of HO and regional business units.
- Ensure all business units have DR plans and restoration procedures for their critical applications.
- Conduct business impact assessments for applications of HO to define RTO/RPO requirements, ensuring DR plans and backup procedures are aligned.
- Collaborate with technology teams to ensure new initiatives/projects meet business and IT recovery levels (RPOs, RTOs).
- Conduct periodic reviews of backup configurations to ensure that all critical data, systems, and applications are adequately backed up.
- Facilitate coordination of recovery activities and ensure a smooth recovery of systems once a disaster is declared.
- Monitor critical applications and infrastructure availability, investigate, and report on major unplanned downtimes.
- Provide periodic updates on DR drills and backup restoration tests conducted in HO and regional business units as input for KPI reporting.
- Conduct workshops and train technology teams in business units on DR Management.
- Provide assurance to our insurers, partners, regulators, and the Board on technology resilience.
- Perform other related duties as assigned.
Qualifications, Experience and Skills
- Bachelor’s Degree in Computer Science or equivalent.
- 8-10 years of experience in IT governance with at least 5 years of experience in technology resilience management.
- Extensive experience in implementing organization-wide program continuity management and disaster recovery planning processes.
- Experience with BCP and DR Recovery plan testing.
- CBCI, ISO 22301 Certified Business Continuity Manager, CBCP, C/DRE, EDRP or other industry-relevant certifications are preferable.
- Good understanding of E-commerce, logistics, supply chain, and port operations applications will be an added advantage.
Soft Skills
- Excellent analytical skills.
- Excellent verbal and written communication.
- Program and project management skills.
- Time management skills.
- Team player and conflict management skills.
- Ability to adapt in a complex environment.
- Cultural awareness.
Technical Skills
- Experience in disaster recovery, backup restoration, performance monitoring solutions and products.
- Knowledge of developing policies and procedures related to disaster recovery and resilience management processes.
- Expertise in Microsoft Word, Excel, and PowerPoint.
