The company is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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The Growth Associate role focuses on driving growth by collaborating closely with various departments including Operations, Finance, Sales, Marketing, Product, and Logistics.
Responsibilities:
- Support the development and execution of growth plans across key user moments (e.g., breakfast, coffee, fine dining) to meet key business OKRs.
- Identify high-impact opportunities through market research and customer insights.
- Collaborate cross-functionally to launch targeted marketing initiatives that drive engagement and retention.
- Assist the Marketing team in planning and rollout of lifecycle marketing campaigns.
- Facilitate key meeting cadences to manage performance, including weekly and monthly business reviews.
- Work with the Product team to fine-tune effective entry points to drive growth across user moments.
- Develop tailored growth strategies for different user cohorts.
- Support the creation of personalized customer journeys across multiple touchpoints.
- Run A/B tests and other experiments to validate growth tactics.
- Analyze key growth metrics (e.g., Frequency, LTV, CAC, Cost per incremental order) to generate insights.
- Contribute to reporting dashboards to track performance and inform decision-making.
- Participate in the development and execution of the Division’s OKRs, ensuring alignment with other Functions' heads.
- Make critical decisions that support the Division's strategic and tactical direction.
- Measure and track relevant OKRs and metrics to ensure the achievement of goals and implement corrective actions when necessary.
- Follow all relevant policies, procedures, and processes to ensure work is carried out in a controlled and consistent manner.
- Identify opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote company values.
Qualifications:
- 4-6 years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, preferably in a tech company.
- Strong understanding of KSA user behavior and trends.
- Ability to analyze data and user behavior, modeling outcomes while recognizing user sentiments.
- Preferred experience with SQL and Braze.
- Bachelor’s degree in business administration, marketing, or a relevant field.
This role requires strong analytical skills, creativity, and a results-oriented mindset.
