About the Role
The company Now is one of the company's fastest-growing businesses in the Middle East and North Africa (MENA), where demand-led growth is its primary lever. The Growth Insights & Programs Manager owns the analytical engine of the MENA A-Now Growth charter by identifying, sizing, and activating the opportunities that maximize total orders and build sustainable customer demand across the United Arab Emirates (UAE), Saudi Arabia (SA), and Egypt (EG) markets.
This role sits at the intersection of Growth, Category, Central Programs, and Product, with the mandate to answer, "where are the highest-impact growth opportunities?" The successful candidate will drive the execution of the programs that unlock these opportunities, combining analytical rigor with the judgment of a business owner. They will translate customer, market, and store-level signals into interventions that impact the order curve.
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Key Job Responsibilities
Insight Generation and Opportunity Sizing
- Own the analytical foundation of the MENA Growth charter. Utilize Structured Query Language (SQL), Python, the company's QuickSight, Tableau, and Artificial Intelligence (AI) tools— including large language model (LLM)-powered analytics assistants and AI-generated insight platforms—to analyze customer cohorts, store-level demand patterns, and market signals across UAE, SA, and EG.
- Build and maintain a structured view of the drivers and inhibitors of order growth across the company Now network, updated on a cadence agreed upon with leadership.
- Conduct root cause analyses on order volume gaps, customer retention drop-offs, and acquisition funnel leakages. Present findings with a clear “so what” and a recommended intervention, rather than merely a diagnosis.
- Size growth opportunities end-to-end: quantify the addressable order uplift, identify the customer segment or geography, and enable automated tracking of progress on initiatives identified to unlock.
Basic Qualifications
- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler experience in industrial maintenance, manufacturing, or distribution industries
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in a relevant field, or 2+ years of company RME (BB/3P) full-time experience
- Willingness to work a flexible schedule, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience in MS Access and SQL
- Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please reach out for more information.
