Growth Operations Associate

The company is part of the Delivery Hero Group, the world’s pioneering local delivery platform, committed to delivering an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide, with headquarters in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Growth Operations Associate to drive growth by working closely with various functions including Operations, Finance, Sales, Marketing, Product, and logistics. Key responsibilities include:

• Supporting the development and execution of growth plans across key user moments (e.g., breakfast, coffee, fine dining) to meet key business OKRs.
• Identifying high-impact opportunities through market research and customer insights.
• Collaborating cross-functionally to launch targeted marketing initiatives that drive engagement and retention.
• Assisting the Marketing team in the planning and rollout of lifecycle marketing campaigns.
• Facilitating key meeting cadences to manage performance, including weekly and monthly business reviews.
• Collaborating with the Product team to fine-tune effective entry points for driving growth across user moments.
• Developing tailored growth strategies for different user cohorts.
• Running A/B tests and other experiments to validate growth tactics.
• Analyzing key growth metrics (e.g., Frequency, LTV, CAC, Cost per incremental order) and generating insights.
• Contributing to reporting dashboards to track performance and inform decision-making.
• Measuring and tracking relevant OKRs and metrics to ensure the achievement of goals and taking corrective actions when necessary.
• Following relevant policies, procedures, and processes for daily work to ensure consistency.

Qualifications:

• 4-6 years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, preferably in a tech company.
• Strong understanding of KSA user behavior and trends.
• Equally fluent in numbers and user instincts, capable of modeling outcomes while understanding what resonates with users.
• Preferred experience in SQL and Braze.
• Bachelor’s degree in business administration, marketing, or a relevant field is required.

Language Requirements:
Fluency in Arabic and English is preferred.