About the Role
Join the Global Trade Solutions Document Management Team to support key operational functions within the company Corporate and Institutional Banking (CIB). This role requires managing trade documents, offering assistance at the GTS counter, and ensuring the processing of documents aligns with internal policies and service standards. You will be contributing to a financing-focused business that connects emerging and mature markets, fostering growth in collaboration with corporate, government, and institutional clients.
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Role Coverage Requirement
This position consists of approximately 75% back-office Document Management responsibilities and 25% customer-facing GTS counter support, adapting to business needs.
Key Responsibilities
- Process, scan, and dispatch trade documents accurately and within the established service standards.
- Support daily operations of the Document Management Team and maintain an organized workspace.
- Safeguard bank property, customer documents, and controlled stationery.
- Adhere to trade policies, procedures, internal controls, and regulatory requirements.
- Protect customer information by promptly escalating suspicious activities or security concerns.
- Collaborate effectively with GTS teams and internal stakeholders to uphold high service standards.
- Provide customer support at the GTS counter, responding to inquiries efficiently.
- Participate in required training, assist colleagues during absences, and escalate operational issues as needed.
Requirements
- A graduation degree is essential to obtain a work permit. If your university certificate is from outside the UAE, current attestations and equivalency are mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
- Strong verbal and written communication skills.
- Proficient command of spoken and written English.
- Self-motivated, flexible, and willing to take on additional responsibilities.
- General knowledge of trade products.
- Previous experience in customer service or banking is preferred but not essential.
- High level of accuracy and attention to detail.
- Ability to resolve customer issues effectively.
- Under the New Labour Law, only fixed-term contracts are available to employees, with a four-year contract aligned with the work-permit term except for DIFC and ADGM employees.
Benefits and Working Environment
The company is dedicated to fostering a culture that values diversity and inclusion. Employees are supported in their professional development and offered flexible working options. Continuous growth opportunities are available in an environment that respects all opinions and contributions.
