About the Role
As an HC Associate, you will be part of a team dedicated to solving complex business issues from strategy to execution. This role requires a proactive approach to managing human capital (HC) operations, enhancing employee experience, and ensuring compliance with laws and regulations. The position emphasizes collaboration, process improvement, and delivery excellence, enabling the transformation of how people services are delivered through innovative practices and technology.
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Responsibilities
Your contributions will include but are not limited to:
- HC Operations & Employee Lifecycle: Manage day-to-day HC operational activities across the employee lifecycle, including onboarding, employee record updates, transfers, letters, documentation, offboarding, and related compliance checkpoints.
- Payroll Coordination: Coordinate payroll inputs and changes, validate employee data, liaise with payroll and finance teams, support reconciliations, and help resolve payroll-related queries with accuracy and confidentiality.
- Government Relations & Work Authorization: Coordinate with government relations and mobility teams on employment documentation, visa/work permit processes, iqama-related requirements, renewals, status tracking, and employee queries, ensuring timely follow-up and accurate records.
- Compliance & Documentation: Support adherence to local labour law, firm policies, and internal governance by maintaining complete employee files, tracking required documents, and escalating risks or exceptions appropriately.
- Data, Reporting & HR Systems: Maintain accurate data in HR systems, prepare regular reports and dashboards, monitor operational trackers, and use data to identify trends, gaps, and process improvement opportunities.
- Employee Relations & Advisory Support: Provide first-level support to employees and managers on HR policies, processes, and employee lifecycle matters, escalating complex cases to the appropriate HC lead or specialist team.
- Cross-functional Collaboration: Work closely with HC, payroll, finance, IT, mobility, government relations, and other internal teams to support smooth employee service delivery and issue resolution.
- Process Improvement: Identify recurring operational challenges, recommend improvements, and support the implementation of more consistent, efficient, and employee-focused HC processes.
- Delivery Excellence: Manage multiple priorities with strong follow-through, service mindset, and attention to detail, ensuring activities are completed accurately, confidentially, and within agreed timelines.
Requirements
To succeed in this role, you will need to bring:
- Experience: 4+ years of experience in HR operations, HR generalist work, payroll coordination, government relations support, and/or employee lifecycle processes, preferably in a professional services, multinational, or regional environment.
- Education: Bachelor’s degree in Human Resources, Business Administration, Psychology, Management, or a related field.
- Human Capital Knowledge: Strong understanding of HR operations and employee lifecycle activities, with exposure to business partnering practices and employee service delivery.
- Payroll Background: Working knowledge of payroll inputs, data validation, payroll cut-off timelines, benefits/allowances, end-of-service support, and employee payroll query resolution.
- Government Relations Knowledge: Practical understanding of government relations, employment documentation, visa/work permit requirements, and iqama-related processes; experience coordinating with internal GR/mobility teams is preferred.
- Compliance Mindset: Good understanding of confidentiality, employee data accuracy, labour-law-sensitive processes, and internal policy compliance.
- Soft Skills: Strong communication, stakeholder management, problem-solving, organisation, and follow-up skills, with a collaborative and solutions-focused approach.
- Language Skills: Proficiency in English (written and spoken); Arabic is a plus.
Why You’ll Love Working Here
You will find more than just a job - you will build a meaningful career. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Join us to discover how you can grow exponentially and make a meaningful impact.
