About the Role
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The Head of AI and Digital Excellence is responsible for leading the market's strategy to maximize the potential of AI and Digital to accelerate in-market delivery of Ambition 2030. This senior market-level leadership role connects with the regional AI and Digital team and Enterprise AI (EAI) while collaborating with IT to translate global and regional priorities into market impact and feed market needs back into global programs.
This role spans three interconnected domains: Customer Engagement, Business Excellence, and Data & Analytics and Process Transformation, operating at the intersection of commercial, medical, and enterprise functions.
Responsibilities
Customer Engagement:
- AI-enabled go-to-market design: Define and evolve the market's AI and data-enabled customer engagement strategy across personal and non-personal channels, embedding personalization across channels and field models.
- Campaign operations & enterprise platforms: Adopt and scale enterprise customer-engagement solutions in-market for omnichannel orchestration, next-best-action, segment-of-one campaigns, and personalized HCP engagement.
- Digital Footprint: Govern the market's digital presence, ensuring content is current, compliant, and aligned with the broader engagement strategy.
- AI Augmented Field: Deploy AI-enabled field productivity tools to reduce 'no-joy' work.
Business Excellence:
- Commercial operations: Own the core commercial operations engine including segmentation, targeting, call planning, incentive design, and CRM operations, leveraging AI-driven insights.
- Salesforce excellence: Drive salesforce excellence and AI-enabled productivity programs that enhance customer interactions.
- Measurement: Accountable for customer engagement performance metrics including reach, engagement rates, and ROI.
Data & Analytics and Process Transformation:
- AI-ready Data Foundation: Champion the use of various data types to generate insights that inform commercial strategy and resource allocation.
- Data-Driven Decision Making: Standardize datasets and create highly visual dashboards to accelerate decision-making.
- AI & Automation: Identify, pilot, and scale AI and automation use cases.
- Process Transformation: Redesign core commercial and operational processes to enhance efficiency and capacity for high-value activities.
- Upskilling and Adoption: Execute an upskilling agenda to build AI literacy and digital capabilities.
Matrix Leadership:
- Talent and leadership: Build the market AI and Digital team; recruit, develop, and retain local talent for capability building.
- Transform Care: Support the implementation of medical-led strategies for improved patient outcomes.
- Enterprise alignment: Collaborate closely with IT and regional teams to secure prioritization and resources.
Essential Requirements
- Significant experience in pharmaceutical, biotech, or healthcare commercial roles, with a comprehensive understanding of the commercial model.
- Highly developed communication and influencing skills across teams and levels in a matrixed environment.
- Experience in Data, Insight and Analytics, and familiarity with digital health / EMR-enabled deployment.
- Demonstrated leadership in digital, commercial excellence, or transformation functions.
- Proven track record of delivering business impact through omnichannel and data-driven initiatives.
- Strong analytical skills and comfort working with data to generate insights.
- Experience in managing cross-functional programs and external partners.
- Ability to operate effectively across medical, commercial, and enterprise functions.
Benefits
At the company, we’re dedicated to being a Great Place to Work. We empower our employees to push the boundaries of science and foster an entrepreneurial spirit. The organization is committed to lifelong learning, growth, and development, promoting an inclusive culture that champions diversity and collaboration.
Contract and Travel Details
- This role involves significant cross-functional collaboration, requiring a blend of strategic thinking and operational execution, with potential travel as needed.
Date Posted
03-Nov-2026
Closing Date
09-Nov-2026
The company embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with a wide range of perspectives, and harnessing industry-leading skills.
