About the Role
We are seeking an experienced Head of Client Success for the MENA region to ensure the satisfaction and retention of our institutional clients while building the client success team for the region. As a key member of our customer-facing team, you will manage the overall customer experience, understand client needs, and work cross-functionally to deliver tailored solutions that drive their success.
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Responsibilities & Expectations
Client Growth & Optimization
- Analyze client trading data to identify opportunities for volume growth and cost savings.
- Create regular reviews showcasing platform value and optimization opportunities.
- Develop and execute account growth strategies based on quantitative analysis that increase transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.
Team Building & Leadership
- Build and hire the MENA client success team, sequencing roles against regional growth.
- Set the operating rhythm, including account planning cadence, coverage model, and escalation paths.
- Coach and develop the team, owning their performance and progression.
- This is a player-coach role; for the first year, you are the team, carrying accounts and handling client service requests while building the function around you.
Operational Excellence
- Manage smooth client ramping processes, including technical integration and training.
- Coordinate with internal teams to resolve any trading or settlement issues promptly.
- Provide regular reporting on client health metrics and growth opportunities.
- Collect and organize client feedback for product and service improvement.
Trading Relationship Management
- Serve as the primary point of contact for institutional clients' day-to-day FX trading needs.
- Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
- Work with trading teams to understand their workflows and identify efficiency opportunities.
Must-Have Qualifications
- 6+ years of experience in client-facing roles with financial services institutions.
- 8+ years of overall professional experience.
- Strong understanding of FX markets, trading operations, and treasury workflows.
- Experience in analyzing trading data and creating actionable insights.
- Proven track record of growing institutional relationships.
- Based in Dubai, with the right to work and willingness to travel across the GCC.
Nice-to-Have Qualifications
- Experience with FX trading platforms or financial technology products.
- Understanding of API integrations and trading system workflows.
- Background in treasury operations or institutional trading.
- Familiarity with regulatory requirements for FX trading, including CBUAE, VARA, and DFSA.
- Existing relationships across regional exchange houses, MTOs, or PSPs.
What Sets Great Candidates Apart
- Ability to analyze trading patterns and identify optimization opportunities.
- Strong project management skills for coordinating complex client implementations.
- Experience working with both technical and business stakeholders.
- Track record of growing institutional relationships through data-driven insights.
- Holds margin under pressure rather than defaulting to discounting.
- Advanced fluency with AI tools, applied as a core part of how you work.
What We Offer
- Competitive compensation package, including equity in a high-growth company.
- Opportunity to work on cutting-edge technology at a very fast-paced startup.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Work with innovative technology and leading financial institutions.
We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
