About the Role:
As a leader in client lifecycle management within the Wholesale Banking Group, you will be responsible for the design, governance, and continuous improvement of the entire client lifecycle. This includes overseeing processes from prospect readiness and onboarding to KYC maintenance, client reviews, data governance, and offboarding. Your role will be pivotal in ensuring a client-centric, controlled, and efficient lifecycle framework across various teams including Compliance, Operations, Credit, Legal, Digital Channels, and Technology.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Principal Accountabilities:
- Define and maintain the WBG client lifecycle strategy, target operating model, and roadmap.
- Establish lifecycle standards covering prospect preparation, onboarding, periodic reviews, client maintenance, and offboarding.
- Design and continuously improve end-to-end onboarding journeys, controls, service standards, and stakeholder hand-offs.
- Lead the governance and optimisation of KYC and customer due diligence processes across the client lifecycle.
- Own frameworks for periodic and trigger-based reviews, ensuring timely execution, quality, and remediation.
- Act as WBG Data Steward for client entity data, driving data quality, governance, ownership, and remediation initiatives.
- Serve as Business Owner for assigned onboarding, KYC, and client lifecycle systems, including roadmap development and enhancement prioritisation.
- Oversee credit workflow coordination, improving transparency, efficiency, and cross-functional collaboration.
- Define and govern client offboarding and exit processes to ensure compliance and operational integrity.
- Establish lifecycle service metrics and drive improvements in turnaround times, first-time-right quality, and client experience.
- Lead the digital client lifecycle management roadmap, including onboarding, KYC maintenance, and workflow automation initiatives.
- Develop management information, capacity planning, and performance reporting across lifecycle activities.
- Manage lifecycle risks, controls, governance requirements, and remediation activities.
- Partner closely with Coverage, Compliance, Operations, Credit, Risk, Technology, Data, and Digital teams to deliver end-to-end improvements.
- Lead and develop a high-performing Client Lifecycle Management team.
Requirements
Education and Experience:
- Significant experience in wholesale or corporate banking client lifecycle management, onboarding, KYC, credit execution, client service, operations, or process transformation.
- Strong understanding of legal-entity onboarding, ownership structures, client documentation, account opening, and KYC/CDD requirements.
- Experience with periodic and trigger-based reviews, client-data maintenance, and offboarding.
- Experience designing and improving complex cross-functional banking journeys.
- Strong understanding of first-line responsibilities and the distinction between Business, Compliance, Operations, and Credit accountabilities.
- Experience serving as data steward or applying business data-governance principles, definitions, and quality controls.
- Experience as business owner or senior business lead for workflow, onboarding, KYC, or client-lifecycle systems.
- Experience managing service measures, ageing, workflow queues, capacity, and quality.
- Experience defining requirements and implementing workflow or onboarding technology.
- Demonstrated ability to reduce rework, improve first-time-right quality, and embed processes with frontline and processing teams.
- Experience leading cross-functional remediation, change, and relevant teams.
- Bachelor’s degree in business, finance, law, risk management, operations, or a related discipline.
- Relevant AML, KYC, Compliance, operations, data-governance, process-improvement, or business-analysis qualification preferred.
