Head of Data Center Operations KSA (Saudi National), DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The Head of Data Center Operations KSA is responsible for one or more Amazon Web Services (AWS) Datacenter Clusters and PoP-scale deployments within the assigned region. This role includes managerial responsibility for safety, security, availability, scaling, and efficiency in the data center operations.

Key Responsibilities

• Hiring, managing, and developing the operations management team, including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.
• Attainment of organizational performance goals and objectives related to safety, security, availability, scaling, and efficiency.
• Planning and executing the Infrastructure Operations component of new AWS datacenter build-outs and expansions.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters, including preventive and corrective maintenance.
• Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLAs.
• Safety, security, and availability incident response, incident management, and incident resolution.
• Continuous improvement of operational processes, procedures, methods, and tools.

Requirements

• Bachelor's or Master's degree in engineering, computer science, or a related field, or relevant industry experience with management experience in datacenter operations.
• Demonstrated track record in delivering complex projects with ownership of the operation of a mission-critical team.
• Proven ability to hire, develop, and manage high-performing technical teams.
• Must be a Saudi Arabian national.

Preferred Qualifications

• Functional knowledge of datacenter mechanical, electrical, and controls systems.
• Technical project manager experience for new datacenter build-out and startup.
• Deep knowledge of information technology infrastructure domains, such as compute server platforms, storage server platforms, and network devices.
• Expertise in continuous improvement methodologies such as Lean or Six Sigma.