About the Role
We are looking for a Head of Government Relations and Security to join our team in Dubai. In this role, you will be the single point of contact with Dubai Police, Dubai Municipality, Civil Defence, and other government entities across the UAE. You will manage inspections, permits, and incidents, and oversee security across all our locations.
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Key Responsibilities
Government Relations:
- Act as the single point of contact with Dubai Police, Dubai Municipality, Civil Defence and other government entities across the UAE.
- Manage inspections, permits, approvals and violations for clubs, clinics and kitchens, ensuring timely closure within deadlines.
- Build and maintain working relationships with the relevant authorities in every emirate where we operate.
Incidents:
- Handle every incident on site, including valet accidents, member or guest incidents, theft, damage, and emergencies.
- File police reports and incident reports, ensuring each case is followed to closure.
- Escalate any matters with legal or financial exposure to the Head of Legal, and any operational matters to the COO.
Security:
- Oversee security staff, guarding contractors, and CCTV across all locations.
- Set security and access control standards, conduct regular site audits, and run emergency drills.
- Protect members, staff, and VIP guests with discretion.
Reporting:
- Log every case in Asana with status and outcome.
- Send a monthly report to the COO detailing open cases, inspections, permits due, and incidents
Expectations:
- Respond to any urgent incident within 1 hour, 7 days a week.
- Ensure zero permit or license lapses across UAE locations.
- Prepare for every inspection in advance and close every violation within deadlines.
- Log every incident within 24 hours.
Requirements
- Retired officer from Dubai Police, the UAE Armed Forces, or another government entity.
- A strong network across government entities, with real examples of matters resolved.
- Experience leading teams, ideally across several sites.
- Fluent in Arabic and proficient in English.
- Calm, discreet, and comfortable in a premium hospitality environment.
Benefits
- Competitive Salary, medical insurance, 30 days of annual leave, a company phone, and fuel reimbursement.
- Club Access: Full access to the company's facilities and classes.
- F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena.
- Career Growth: Opportunities to grow within the company's expanding group of brands.
- Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being.
