Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 18.1 billion. As a heavily regulated (16+ financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
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The ideal candidate will bring hands-on expertise in Incident and Problem Management within cloud-native environments, while also establishing scalable support frameworks grounded in Agile and ITIL methodologies. This is a senior leadership role requiring deep technical knowledge, exceptional communication and people management skills, and a strong passion for mentoring high-performing teams.
Key Responsibilities:
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Leadership, Relationships & Knowledge:
- Demonstrated experience in a senior technology leadership role such as Lead Developer, Delivery Architect, or CTO.
- Proven ability to foster strong partnerships with Product, Engineering, and Operations teams.
- In-depth understanding of architectural best practices for scalable, cloud-based platforms.
- Capable of forming and guiding multidisciplinary teams into a cohesive, high-output function.
- Strong awareness of technology trends and their practical applications to business strategy.
- Financial acumen including budgeting and technology-driven business planning.
- Skilled in conducting technical research and system analysis to inform strategic decisions.
- Define, enforce, and continuously improve software engineering standards and best practices.
- Strengthen Agile development culture and optimize development workflows.
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Strategy:
- Play a key role in shaping the company’s technology roadmap to align with evolving business goals.
- Provide leadership across software engineering initiatives and strategic project execution.
- Serve as a trusted voice for technology vision, direction, and innovation.
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Delivery:
- Translate business strategy into actionable designs, development plans, and technology solutions.
- Optimize feature deployment processes to maximize developer productivity and efficiency.
- Lead solution architecture and design reviews to ensure robust implementation.
- Deconstruct complex initiatives into achievable workstreams and deliverables.
- Collaborate with technical leads to define KPIs, monitor engineering output, and drive performance.
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Infrastructure:
- Ensure the security, stability, and uptime of mission-critical applications and infrastructure.
- Architect scalable and cost-efficient IT and business systems.
- Proactively manage technical risk, debt, and platform sustainability.
- Enable growth through forward-thinking technology investments.
Qualifications:
- MSc/BSc/BA in Computer Science, Engineering, or a related field; MBA or other advanced degree is a plus.
- Proven expertise in Cloud SRE practices across AWS, Azure, or GCP.
- Deep understanding of Single Sign-On (SSO) and Identity Access Management (IAM).
- Familiarity with telephony systems, office LAN/WAN infrastructure, and disaster recovery protocols.
- ITIL Certification required; experience implementing ITIL-based service management.
- Hands-on experience configuring Jira Service Desk and managing Jira Software projects.
- Strong background in KPI tracking and service uptime reporting.
- Advanced problem-solving skills in performance and capacity planning.
- Prior experience in fintech is highly desirable.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Comfortable collaborating within diverse and geographically distributed teams.
- Experience with ISO27001 certification processes and PCI compliance standards.
- Familiarity with KYC (Know Your Customer) frameworks and payment processing workflows.
- Strong interest in cryptocurrency, blockchain technologies, or online trading platforms.
Language Requirements:
- Excellent communication skills in English; additional languages are a plus.
