About the Role
The Head of International Hub leads the international banking proposition for the company UAE, overseeing the International Desk, NRI representative office, and corridor teams. This role focuses on growing the international customer base through cross-border referrals, strategic partnerships, community engagement, and collaboration across the company markets.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
In this role, you will:
- Lead the International Desk and build a high-performing team: Guide the UAE International Desk and international corridor team, fostering capability, commercial focus, and a strong customer-centric culture.
- Drive cross-border business growth and referrals: Implement the cross-border referral strategy across key corridors to increase referral conversion and capture rates, thereby expanding the company's international customer base across the UAE, EMEA, and priority markets.
- Develop strategic partnerships and market presence: Cultivate effective relationships with branches, MENA teams, the company entities, external partners, and community organizations to generate new-to-bank opportunities, leads, and international business.
- Champion customer experience and international proposition: Ensure a seamless end-to-end experience for internationally mobile customers and support effective account opening and referral processes while addressing customer feedback and complaints within agreed service levels.
- Lead international marketing, engagement, and market intelligence: Plan and execute events, community engagement, and marketing initiatives to enhance awareness of the company's international proposition while monitoring competitor activities and market trends.
- Maintain strong governance, risk, and regulatory controls: Ensure adherence to cross-border regulations, internal policies, and control standards; oversee due diligence for partners and events; manage reputational and operational risks; and support successful regulatory and internal audits.
To be successful in the role, you should meet the following requirements:
- Strong knowledge of the company's international proposition, key Wealth & Premier Banking markets, and processes related to international account opening and cross-border referrals.
- Proven experience in serving internationally mobile clients, building relationships with diverse stakeholders, and delivering a seamless, high-quality customer experience.
- A solid understanding of cross-border compliance, risk, and controls, complemented by sound judgment, attention to detail, accountability, and resilience in managing competing priorities.
- Excellent leadership skills with the ability to develop high-performing teams and collaborate effectively across functions and markets.
- Strong strategic, analytical, and commercial skills to identify opportunities, implement growth initiatives, and produce accurate management information.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also necessary.
- Under the New Labour Law, only fixed-term contracts shall be available to all employees, except those in DIFC and ADGM; hence, in line with the work permit term, a 4-year contract will be issued.
You’ll achieve more at the company
The company is committed to fostering a workplace culture where all employees are valued and respected, with continuous professional development, flexible working options, and growth opportunities in an inclusive and diverse environment. We believe that diversity enhances our ability to innovate, manage risks, and achieve sustainable growth.
