Head of IT

As a Head of IT, you will operate within the company Catering and Retail Ireland business unit, a mid-sized operation within the global company network, ensuring technology effectively supports a complex, multi-site environment spanning commercial kitchens, bonded warehouses, and airline-facing operations. You will enable the seamless delivery of end-to-end inflight catering and retail services by supporting core activities including meal production, flight packing, fleet and driver management, procurement and supply chain, as well as a significant inflight retail programme—holding direct accountability for the technology platforms that power both point-of-sale and back-office retail operations.

Responsibilities

• Own the ERP and core business systems (finance, supply chain, WMS, inventory), ensuring stability, performance, integrations, releases, and user access
• Oversee catering production systems, supporting accurate scheduling, recipe management, and kitchen workflows
• Manage HR, time & attendance, and payroll systems, ensuring integration with group HR and compliance with Irish legislation
• Manage fleet and vehicle tracking systems to support logistics planning, driver management, and compliance reporting
• Identify and deliver system enhancements and automation to improve efficiency across operations and back office
• Act as the IT owner for the end-to-end inflight retail technology platform
• Manage POS/back-office vendor relationships, including contracts, SLAs, performance, and roadmap alignment
• Oversee full service lifecycle: change, testing, releases, incidents, problems, and reporting
• Ensure accuracy and integration of retail data (sales, payments, inventory, reconciliation) with ERP/finance systems
• Own crew commission system configuration, data integrity, and calculation accuracy
• Manage all local IT infrastructure (networks, servers, storage, telecoms, OT endpoints) across sites
• Lead and develop the IT team, promoting service excellence and continuous improvement
• Own and manage the IT budget (capex/opex), ensuring cost control and transparency

Qualification
To be considered for the role, you must meet the below requirements:

• Bachelor's degree and 8+ years’ experience in IT with 5+ years' in a senior IT leadership role
• Proven experience in multi-site, operational environments (e.g., catering, aviation, logistics, manufacturing)
• Strong leadership and team management with senior stakeholder influence
• Experience managing enterprise systems across HR, Payroll, ERP, Finance, and Supply Chain (e.g., Dayforce, QAD or similar)
• Solid understanding of IT infrastructure (LAN, WAN, datacentres, cloud, end-user tech)
• Strong track record in IT governance, risk, cybersecurity, budgeting, and service continuity

Salary & Benefits
Join our growing team and enjoy a competitive remuneration package.

Location
Dublin, Ireland