Head of IT Delivery & Business Enablement - Corporate and Support

About the Job:

The main objective of this role is to manage the business relationship with internal customers at the C-level and department heads, aligning IT with the business strategy. The position involves understanding and translating customer needs to ensure the timely and cost-effective delivery of all IT products and services according to defined standards and quality criteria.

Key Responsibilities:

• Establish a cost-effective IT and application strategy for each business unit to support business strategy and growth plans.
• Provide leadership across cross-functional teams comprising Business and System analysts, Solution Architects, Software Engineers, and Application and Business support.
• Develop and maintain relationships with Chiefs and department heads through regular interactions, acting as the single point of contact for all IT-related matters.
• Provide strategic direction to Business alignment, Software Engineering, and Support teams in defining and delivering the annual work program.
• Ensure service level objectives are agreed upon, conduct regular service reviews, and manage escalations related to service levels.
• Own the responsibility for IT deliveries to the business, monitoring project milestones, costs, and key risks while ensuring customer satisfaction.
• Support build-versus-buy decisions, assist in sourcing best-of-breed solutions, and manage vendor relationships.
• Drive service improvement programs, identifying technology optimization and replacement initiatives.
• Establish career development plans and provide mentoring and coaching for direct reports.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or related field; a Master's degree or MBA is preferred.
• Fluent in English.
• 10+ years of experience in IT Management, Product/Project delivery, and Transformation programs, including leading large IT teams.
• Familiarity with the airline industry and awareness of emerging technologies.
• PMP and SAFe certifications are advantageous.

Competencies:

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility
• Inspiring & Developing Others
• Decision Making
• Strategic Thinking
• Business Acumen

ISR Requirements:

• Ensure compliance with ISR policies and report any weaknesses or incidents to the respective Line Manager or Information Security team.
• Complete all required ISR awareness sessions and adhere to associated guidelines in daily operations.