Location
Dubai, United Arab Emirates
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About the Role
As a key member of our aerospace team, you will implement actions and manage resources to ensure line maintenance and logistics support for aircraft equipped with the company In-Flight Entertainment (IFE) system. You will lead, manage, and coordinate maintenance activities while fostering collaboration across various teams, ensuring that we meet contractual agreements with our airline partners. Your contribution will help optimize and enhance our service offerings, aligning with our commitment to quality and customer satisfaction.
Main Duties and Responsibilities
- Ensure contractual commitments related to aircraft IFE maintenance are met.
- Establish and manage personnel, industrial resources, logistics resources, and tools within approved budgets.
- Provide activity reporting and manage improvement plans.
- Ensure alignment with company AGS quality standards, processes, procedures, and tools.
- Ensure compliance with EASA Part 145 A1 approval requirements.
- Support recruitment, training, career development, and qualification management.
- Serve as the primary airline interface regarding IFE maintenance, technical training, and procedural compliance.
Position Context
- Act as the primary interface for customers to communicate expectations and ensure proper prioritization.
- Monitor performance to ensure compliance with contractual commitments, aiming for high customer satisfaction.
- Service performance is measured through KPIs, including seat availability, inventory levels, and deferred maintenance actions.
- Collaborate closely with customer teams, company AGS, and other company entities to achieve operational effectiveness.
Key Figures
- Direct reports: 85 including 8 managers.
- Managed budget in 2026: MUSD 11.6.
Required Experience
- 7+ years of experience in cabin/IFE or avionics maintenance in an airline, MRO, or aerospace environment.
- Strong knowledge of Civil Aviation maintenance regulations.
- Proven experience managing multicultural teams.
- Demonstrated customer relationship management experience in complex environments.
- Understanding of local labor laws across various countries.
Required Qualifications
- Master’s degree in Electronics, Aeronautics, and/or Maintenance Engineering.
- Fluent in English.
- Strong skills in reporting, analytics, KPI management, Quality, Health, Safety & Environment (HSE), and Continuous Improvement.
- Excellent interpersonal and executive communication skills.
- Proficiency in computer skills, including MS Office, ERP systems, and databases.
- Ability to travel regionally and internationally.
Benefits
At our organization, we provide CAREERS and not just jobs. With a global workforce of 80,000 employees across 68 countries, we support mobility, allowing employees to develop their careers both at home and abroad, whether in their existing areas of expertise or by exploring new fields. We believe that embracing flexibility is a smarter way to work.
