Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem's purpose is to simplify and improve the lives of people and to build an organization that inspires. The Marketplace team is responsible for building and managing Careem’s complex multi-sided marketplace, ensuring efficiency, reliability, and affordability while delivering a best-in-class experience for all stakeholders—including End Users, Captains, and Merchants. As the Head of Product - Marketplace, you will drive the strategy, development, and execution of critical demand shaping and supply shaping capabilities, ensuring seamless fulfillment and delivery experiences. Your role will be pivotal in balancing supply-demand dynamics, optimizing delivery, and developing scalable solutions for fleet models. You will work cross-functionally to improve operational efficiency, empower delivery partners, and unlock profitability while ensuring every delivery promise is met.
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Key Responsibilities
- Provide mentorship and guidance to Senior Product Managers and Lead Product Managers in demand shaping, supply shaping, pricing, and optimization.
- Develop and implement data-driven supply planning strategies to maintain demand-supply balance across zones.
- Lead the development of scalable pooling models and mixed fleet fulfillment strategies for efficient delivery operations.
- Implement dynamic, supply-aware ETA systems informed by real-time data to improve accuracy.
- Build and manage AI-driven traffic and routing systems to optimize delivery times.
- Design and deploy real-time fulfillment monitoring systems for delivery promises.
- Enhance captain experience through strategic supply positioning and fair pricing models.
- Collaborate with customer support and logistics teams to align product solutions with customer needs.
Requirements
- Proven experience leading teams in product management, operations, or logistics in complex marketplaces.
- Strong data-driven decision-making skills and ability to leverage AI/ML models for optimization.
- Strategic thinker with a focus on execution, customer-centric innovation, and cross-functional collaboration.
- MBA or equivalent advanced degree preferred; Bachelor’s in Computer Science, Engineering, or Business.
Work Conditions
- Full-time position
- Work environment involves collaboration across multiple teams to achieve strategic goals.
- Role may include flexibility to adapt to changing market dynamics and operational needs.
