About the Role
As Head of Mortgage Sales, you’ll set the sales strategy for our mortgage business and deliver sustainable revenue growth while protecting customer outcomes and control standards. The role spans direct, branch, digital, broker and partnership channels with a focus on building a balanced distribution model and strengthening intermediary relationships. You’ll set clear commercial targets and use market insight to evolve propositions that meet changing customer needs.
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Success means improving conversion and turnaround times while maintaining robust affordability, suitability and documentation controls. You’ll work closely with partners across Product, Risk, Compliance, Legal, Operations, Credit and Technology in a highly regulated environment. You’ll also build high-performing teams with clear performance measures and a strong internal talent pipeline.
What You'll Be Doing
In this role you will be responsible for:
- Setting and executing the mortgage sales strategy aligned to overall business objectives
- Establishing targets for lending volumes, revenue, profitability, conversion, acquisition and retention
- Building and optimising distribution across direct, branch, digital, broker and partnership channels
- Strengthening relationships with brokers, estate agents, developers, introducers and other strategic partners
- Overseeing performance management including objectives, incentives, regular reviews and actions to close gaps
- Embedding strong controls across affordability, suitability, conduct and documentation and ensure regulatory compliance
- Partnering with Operations and Technology to simplify and digitise the mortgage application and fulfilment journey
- Presenting business performance, risks, opportunities and recommendations to relevant governance forums
What We're Looking For
The ideal candidate will have the following:
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
- Significant senior experience in mortgage sales distribution, retail banking, secured lending or a closely related financial services environment
- A demonstrated track record of delivering mortgage sales growth and managing large, complex distribution teams
- Strong end-to-end knowledge of the mortgage lifecycle including origination, underwriting, fulfilment, servicing and customer support
- Demonstrable experience across broker, branch, digital or partnership sales channels
- A strong knowledge of conduct, responsible lending, affordability, credit and regulatory requirements
- Experience in the use of data, management information and technology to improve sales performance and customer journeys
- Experience in the delivery of transformation, change or process-improvement programmes with measurable outcomes
- Hold local regulatory or mortgage-related certifications where required or bring equivalent demonstrable experience
Building Responsible Mortgage Growth
This role is a chance to shape how we grow in mortgages while keeping customer outcomes and control standards front and centre.
You’ll have the scope to strengthen distribution, improve the end-to-end journey and raise conversion and service performance through smarter ways of working and digital change. You’ll also develop a high-performing sales organisation with clear goals and a strong succession pipeline.
If you want to make a visible impact across customers, colleagues and partners, we’d like to hear from you.
