About the Role
As Head of Mortgage Sales, you will set the sales strategy for our mortgage business, driving sustainable revenue growth while ensuring customer outcomes and control standards are prioritized. This role encompasses direct, branch, digital, broker, and partnership channels, focusing on building a balanced distribution model and enhancing intermediary relationships. You will establish clear commercial targets and utilize market insights to evolve propositions that cater to the changing needs of customers.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Success in this role means improving conversion and turnaround times while upholding robust affordability, suitability, and documentation controls. Close collaboration with partners across Product, Risk, Compliance, Legal, Operations, Credit, and Technology in a highly regulated environment will be critical. Additionally, you will build high-performing teams with defined performance measures and a strong internal talent pipeline.
Responsibilities
In this role you will be responsible for:
- Setting and executing the mortgage sales strategy aligned with overall business objectives
- Establishing targets for lending volumes, revenue, profitability, conversion, acquisition, and retention
- Building and optimizing distribution across direct, branch, digital, broker, and partnership channels
- Strengthening relationships with brokers, estate agents, developers, introducers, and other strategic partners
- Overseeing performance management, including objectives, incentives, regular reviews, and actions to close performance gaps
- Embedding strong controls across affordability, suitability, conduct, and documentation, ensuring regulatory compliance
- Partnering with Operations and Technology to simplify and digitize the mortgage application and fulfillment journey
- Presenting business performance, risks, opportunities, and recommendations to relevant governance forums
Requirements
The ideal candidate will have the following:
- A full-time graduation degree of at least three years, necessary for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also required.
- Significant senior experience in mortgage sales distribution, retail banking, secured lending, or a closely related financial services environment
- A proven track record of delivering mortgage sales growth and managing large, complex distribution teams
- Strong end-to-end knowledge of the mortgage lifecycle including origination, underwriting, fulfillment, servicing, and customer support
- Demonstrable experience in broker, branch, digital, or partnership sales channels
- In-depth knowledge of conduct, responsible lending, affordability, credit, and regulatory requirements
- Proven experience using data, management information, and technology to enhance sales performance and customer journeys
- Experience in delivering transformation, change, or process-improvement programs with measurable outcomes
- Regulatory or mortgage-related certifications as required or equivalent demonstrable experience
Benefits
This role offers a unique opportunity to shape how we grow in mortgages while keeping customer outcomes and control standards at the forefront. You will have the freedom to enhance distribution, improve the end-to-end journey, and elevate conversion and service performance through innovative practices and digital transformation. Furthermore, you will cultivate a high-performing sales organization with clear goals and a robust succession pipeline, making a tangible impact across customers, colleagues, and partners.
