About the Role
We are seeking an exceptional Head of Product, UX & Design to own what is built and how it feels within a pioneering real estate developer that creates AI-native, agentic homes and workplaces. This role involves leading a team to turn a vision into clear product roadmaps, ensuring an unmistakably premium user experience across multiple touchpoints such as a super app, wall switches, smart mirrors, voice interfaces, a 3D AI agent, and the physical spaces themselves.
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Reporting & Team
- Reports to: Chief AI Officer (CAIO)
- Key partners: Head of Technology; Technical Program Manager; Marketing & Brand; Sales & Go-to-Market
- Leads:
- Product Owners for Agentic Intelligence, PWA/Super App, Hardware & IoT
- Product Management team: Product Managers and Product Associates
- UX Design team: UX Design Manager, Product Designers, UX/UI Designers
- Creative & Graphics team: Graphic Design Manager, Senior Graphic Designer, Motion Graphics Designer
Key Responsibilities
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Product Leadership & Roadmap
- Own the product strategy and roadmap for three product lines: the agentic intelligence layer, the PWA/super app, and the hardware & IoT experience.
- Lead and grow product owners, assigning clear mandates, outcomes, and accountability for delivering complete, working products in collaboration with engineering teams.
- Transform the CAIO’s vision into prioritized, sequenced roadmaps focusing first on residential products, then commercial workplaces, and eventually hospitality.
- Define success metrics and run the product cadence, including discovery, PRDs, sprint reviews, and launch readiness in partnership with the Technical Program Manager.
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The Super App & Customer Journey
- Own the end-to-end customer journey in the PWA, evolving it into the super app for agentic living, covering:
- Pre-sales: AI-guided digital brochures delivered through brokers for apartment choices.
- Onboarding: Residents interview their home agent, building personalized profiles while ensuring privacy.
- Handover: Construction updates, fit-out choices, and readiness for move-in.
- Living: Daily controls and wellness insights accessible from anywhere.
- Design for multiple interaction modalities (chat, voice, 3D/avatar agents, and touch), ensuring simplicity for users who prefer less interaction with AI.
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UX, Interaction & Design Systems
- Build and own a comprehensive design system across app, web, wall switches, smart mirrors, tablets, and in-space displays.
- Define interaction language for ambient automation, clearly communicating what the space is doing and how the occupant can override it.
- Champion research and usability testing with real users in the lab and Experience Centre, maintaining high standards for micro-interactions, motion, and polish.
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Creative Direction & Brand Expression
- Lead the creative and graphics team in visual design, motion graphics, product storyboards, and marketing assets.
- Collaborate with Marketing and branding agencies to ensure brand direction is consistently reflected in products.
- Produce engaging product vision videos and prototypes that present a compelling narrative to investors and buyers.
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Wellness, Data & Trust
- Translate biometric and wellness data into actionable insights and nudges without compromising user comfort.
- Prioritize privacy and consent as integral components of the user experience, collaborating with the Head of Technology on privacy-by-design.
Requirements
- Product & Design Leadership Requirements:
- Proficiency in product leadership, strategy, roadmapping, OKRs, and managing product teams.
- Extensive experience in multi-platform UX, conversational and voice UX, prototyping, and user research.
- Strong portfolio demonstrating design systems, typography, motion design, and brand-to-product translation.
- Familiarity with AI product principles, including knowledge of LLMs and designing user-friendly AI experiences.
- Proficiency in Figma and other prototyping/motion tools, as well as analytics platforms.
- Successful collaboration with engineering leadership and experience with external agencies.
- Proven track record of leading product and design teams of 10+ and mentoring across various levels.
Preferred Qualifications
- Experience with hardware-adjacent products that extend beyond screens into smart homes, IoT, or wearables.
- Leadership experience within health/ wellness tech companies.
- Background in designing complex consumer journeys for renowned companies articulated as top design leaders.
- Zero-to-One experience of building products and teams from the ground up.
- A readiness to express strong opinions while being open to new ideas based on evidence.
Why This Role?
This position offers the chance to redefine what a smart home can be. Instead of merely serving as a remote control for daily tasks, you will innovate products that genuinely know, care for, and contribute to the well-being of their occupants over time. You'll have the authority, the team, and support from executive leadership to establish a new benchmark in design standards for the industry.
Additional Suggestions for the Candidate
- Portfolio Is Everything: Include case studies showcasing product thinking and execution, ideally demonstrating motion and multi-device work.
- Think Beyond the Screen: Be prepared to discuss designing an experience where the best interaction might be no interaction at all.
- Bring a Point of View: Share one aspect of current smart home apps you would improve and how you would approach that enhancement.
