About the Role
You will manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems. This role includes leading subject-matter experts to ensure adequate technical coverage, competency, and certification within the team. You will review and approve method statements, SOPs, preventive-maintenance schedules, and technical procedures, and lead root-cause analysis and problem management for major and recurring incidents. Monitoring SLA performance, system availability, maintenance completion, and repeat-incident reduction will also be key responsibilities, alongside reporting technical and operational performance to the Service Delivery Manager.
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Responsibilities
- Manage preventive and corrective maintenance performance for all Radio Communications systems.
- Lead subject-matter experts, ensuring adequate technical coverage, competency, and certification within the team.
- Review and approve method statements, standard operating procedures, preventive-maintenance schedules, and technical procedures.
- Conduct root-cause analysis and problem management for major and recurring incidents.
- Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.
- Report technical and operational performance to the Service Delivery Manager.
Requirements
- Desktop support certification such as CompTIA, Microsoft, or equivalent.
- ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
- Minimum 4 years of hands-on experience supporting relevant systems in a comparable environment.
- Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.
- Strong diagnostic, troubleshooting, and root-cause-analysis skills.
- Experience coordinating with OEMs and managing technical escalations.
- Good documentation, knowledge-transfer, and mentoring capability.
Benefits
- Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.
- Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment.
- Proven experience in team leadership, technical supervision, and mentoring.
- Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency-management systems, ITIL Foundation certification.
- Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.
- Experience managing OEM relationships, vendor escalations, and technical support cases.
- Strong troubleshooting, root-cause analysis, problem-solving, and documentation skills.
