Head of Research and Design (Agentic AI)

About the Role
The company is building the future of B2B commerce for the agentic era, where buyers, sellers, and agents interact and transact seamlessly across every channel. We are looking for a Head of Research and Design who shares our vision of this evolution and is ready to lead a talented team in creating innovative products and user experiences.

In this role, you will take the helm of the research and design team, establishing a clear direction for our AI-native products and agentic commerce experiences that resonate with real users. Your leadership will be instrumental in defining product strategies, informing design methodologies, and fostering a culture of excellence and creativity within the team.

What You'll Be Owning

• The Team and the Direction: Lead the research and design teams towards a unified vision of what we are building: an agentic commerce experience that genuinely meets user needs. Set the standard by maintaining a strong presence in the work alongside your team.
• The End-to-End Experience: Guide designers to oversee the entire user journey, ensuring cohesive design that fosters trust and performance in a highly dynamic environment.
• Agentic Experience Design: Craft experiences that acknowledge how agents interact during transactions, emphasizing transparency, control, and fallback options in design.
• An AI-Native Design System: Develop a machine-readable, token-driven design system that is optimized for artificial intelligence tools to generate consistent and high-quality design outputs automatically.
• The Research Agenda: Drive research initiatives that explore the movement towards agentic commerce. Investigate shifts in buyer and seller behaviors and identify standards for trust and privacy in transactions mediated by agents.
• The Craft Bar: Maintain high standards for fidelity and quality, implementing effective methods that allow for speed and scale within the team.

Qualifications
What You’ll Bring

• Proven experience creating AI-powered or agentic products, supported by tangible examples of products, prototypes, or agents that you contributed to in terms of research, design, or development.
• A robust portfolio showcasing commercially shipped products that have achieved real user adoption, highlighting your contributions and observable impacts on users or business metrics.
• Demonstrated experience in leading product design and user research, while remaining hands-on with all aspects of the product experience from inception to execution.
• A strong record of leveraging user, market, and industry research to inform product strategies, transforming insights into actionable visions for products and experiences.
• Practical AI fluency during the research and design stages, including experience with design systems that accommodate AI-generation strategies, such as tokens and structural frameworks that require minimal manual upkeep.
• Experience in leading and mentoring designers and researchers, establishing clear guidance and quality standards while working collaboratively with cross-functional teams, including Product Management.
• Background in e-commerce, particularly in B2B is strongly preferred, along with understanding complex buyer and seller interactions.

What You’ll Get

• The opportunity to make an impact at a fast-growing SaaS scale-up.
• A global and custom onboarding program (9.1/10 rated by previous hires).
• Opportunities to collaborate closely with global leaders on strategic initiatives.
• Up to 8 weeks of "work from anywhere" allowance per year.
• A hybrid working model with 3 days in the office and 2 days remotely.

Our Values
At the company, our values guide everything we do:

• Champions of Our League – We balance quick wins with long-term success.
• Supercharge Our Customers – We help our customers succeed by continuously improving their digital commerce experience.
• Determined to Grow – We embrace challenges and keep raising the bar.
• Bold Together – We achieve more by supporting one another.