At the company, we believe people deserve more from their money. Since our inception in 2015, we've been committed to giving our 70+ million customers more visibility, control, and freedom over their finances through a comprehensive range of products—including spending, saving, investing, and more. Our ongoing growth is propelled by our talented people and our inclusive culture, which has earned us recognition as a Great Place to Work™.
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We are seeking a Head of Research to play a crucial role in shaping our understanding of consumer needs, market trends, and competitive dynamics. Your insights will directly influence product positioning, market strategy, and campaign development, ensuring that our initiatives are informed by thorough research and a deep understanding of our customers.
What You'll Be Doing:
- Supporting brand tracking and consumer research programs across key markets.
- Designing and implementing high-quality surveys tailored to campaign and brand insight needs.
- Partnering with Marketing Managers to ensure research effectively supports campaign planning and measurement.
- Assisting in managing survey panels, ensuring data quality and timely delivery.
- Organising and executing ad hoc research requests and stakeholder briefs.
- Integrating research data into dashboards and analytic workflows.
What You'll Need:
- Proven experience in market research, consumer insights, or a similar analytical role, preferably within a high-growth or tech-driven environment.
- Solid knowledge of both quantitative and qualitative research methods, with hands-on experience in survey design and data analysis.
- Familiarity with brand tracking tools, survey platforms, and panel management.
- Ability to translate research findings into actionable insights that support marketing strategies and campaign performance.
- Excellent communication and collaboration skills, with experience working cross-functionally with marketing, product, or data teams.
- Impeccable attention to detail and organisational skills, with the ability to manage multiple projects and meet tight deadlines.
- Experience with data visualisation tools (e.g., Tableau, Looker) and a basic understanding of analytic workflows.
- A proactive mindset, curiosity, and a passion for understanding customer behaviour and brand performance.
At the company, we prioritize building a diverse and inclusive workplace, understanding that these values drive exceptional innovation. We encourage applications from individuals with diverse backgrounds and experiences to join our hard-working, multicultural team.
