About the Job:
At the company, we believe people deserve more from their money—more visibility, more control, and more freedom. Since 2015, the company has been on a mission to deliver just that. Our robust suite of products—including spending, saving, investing, exchanging, and traveling—helps over 65 million customers get more from their money every day. As we continue our rapid growth, two elements are essential to our success: our people and our culture. We've been recognized as a Great Place to Work™ and currently employ over 10,000 people worldwide.
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Growth at the company combines strategy, data, and creativity, driving expansion through new markets, accelerating customer acquisition, and enhancing engagement and retention. As the Head of Research, you will shape our understanding of consumer needs, market trends, and competitive dynamics. Your insights will influence product positioning, market strategy, and campaign development, ensuring informed decisions backed by rigorous research.
What You'll Be Doing:
- Supporting brand tracking and consumer research programs across key markets.
- Designing and implementing high-quality surveys to meet campaign and brand insight needs.
- Partnering with Marketing Managers to ensure research supports campaign planning and measurement.
- Managing survey panels to ensure data quality and timely delivery.
- Organizing and executing ad hoc research requests and stakeholder briefs.
- Integrating research data into dashboards and analytical workflows.
What You'll Need:
- Proven experience in market research or consumer insights, preferably in a high-growth tech environment.
- Solid knowledge of quantitative and qualitative research methods, with hands-on experience in survey design and data analysis.
- Familiarity with brand tracking tools, survey platforms, and panel management.
- Ability to translate research findings into actionable insights for marketing strategies and campaign performance.
- Excellent communication and collaboration skills, with experience working cross-functionally.
- Impeccable attention to detail and organizational skills, with the ability to manage multiple projects under tight deadlines.
- Experience with data visualization tools (e.g., Tableau, Looker) and a basic understanding of analytic workflows.
- A proactive mindset, curiosity, and passion for understanding customer behavior and brand performance.
The company is committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of diverse backgrounds and experiences. Candidates should apply only through official company channels and be vigilant against job scams. Personal data will be processed in accordance with the company's Candidate Privacy Notice.
This position does not specify any language requirements.
