Head of Responsible Gaming

About the Job

The company is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.

The Head of Responsible Gaming will lead the development and implementation of the strategic direction of the company's Responsible Gaming function. The role involves overseeing the Responsible Gaming framework within the Commercial Gaming function and developing a strong responsible gaming culture throughout the company. Responsibilities include managing player protection systems, engaging with regulatory bodies, and ensuring compliance with responsible gaming standards.

Responsibilities

• Manage the company's player protection systems and frameworks, overseeing policies and programs in line with player protection standards.
• Lead engagement with regulatory and industry bodies (including the WLA, GCGRA, and Responsible Gaming Alliance).
• Maintain an understanding of the regulatory landscape, performing routine horizon scanning to identify potential risks.
• Deliver and evolve the company's Responsible Gaming roadmap, including predictive risk scoring and outcome evaluation.
• Ensure responsible gaming training is current and provided to all employees.
• Lead or oversee internal and external RG audits and compliance readiness reviews.
• Support business units in day-to-day Responsible Gaming operations and act as a primary escalation point for complex RG cases.
• Collaborate with Marketing and Corporate Communications to develop Responsible Gaming awareness campaigns.
• Enforce self-exclusion protocols, deposit/time limit controls, and reactivation safeguards.

Requirements

• Strong knowledge of responsible gambling theories and experience in the lottery or gaming sectors.
• Proficiency in technology-based solutions, with excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Excellent communication skills, both written and spoken, with high proficiency in English.
• Minimum of 5 years of experience in responsible gambling, player safety, or a related role in the lottery or gaming sectors.
• Ideally, a degree in Business, Risk Management, Law, or a related field.

At the company, we are committed to creating an inclusive environment where every team member can thrive. If you’re ready to grow your career and help us build the company, we’d love to hear from you.