About the Role
The company International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. This role will lead the Payments function for WPB UAE, providing strategic oversight of payment products, processes, procedures, policies, and regulatory change. The successful candidate will drive safe, efficient, and customer-focused payment services, while strengthening governance and controls, improving digital journeys, and delivering simplification, automation, and continuous improvement. Working across Product, Operations, Technology, Risk, Compliance, and other key stakeholders, the role will ensure regulatory requirements are implemented effectively and support the bank’s strategic objectives.
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In this role, you will:
- Payments Strategy and Business Performance: Develop and execute the UAE Payments strategy, enhancing customer adoption, transaction volumes, service reliability, commercial performance, and payment capabilities.
- End-to-End Process, Procedure and Policy Ownership: Own and maintain the payments process framework, ensuring procedures are clear, controlled, practical, up to date, and aligned with the operating model and regulatory requirements.
- Regulatory Change and Governance: Lead the assessment and implementation of payment-related regulatory, policy, and scheme changes, ensuring timely approvals, communication, operational readiness, and post-implementation reviews.
- Customer and Stakeholder Experience: Improve payment journeys by reducing complexity, delays, errors, and avoidable customer contacts, while working closely with Product, Operations, Technology, Compliance, Legal, Risk, Finance, and Distribution teams.
- Operational Risk, Controls and Resilience: Strengthen the payments control environment by managing operational, conduct, compliance, financial crime, technology, data, and third-party risks, including incidents, reconciliations, exceptions, and audit actions.
- Leadership, Transformation and Continuous Improvement: Lead and develop the Payments, Process, Procedure, and Regulatory Development team while driving simplification, standardization, automation, digitization, and cross-functional delivery across the bank.
To be successful in the role, you should meet the following requirements:
- Strong knowledge of retail payments, transactional banking products, payment schemes, and the end-to-end payment lifecycle, including initiation, authorisation, clearing, settlement, reconciliation, returns, investigations, and disputes.
- Good understanding of UAE payment regulations, regulatory expectations, and relevant industry standards, with the ability to assess and implement regulatory and scheme changes.
- Proven experience developing and implementing payment products, operating models, and customer journeys, including digital channels, automation, and straight-through processing.
- Demonstrated success delivering multifunctional projects and influencing stakeholders across Product, Operations, Technology, Compliance, Legal, Risk, Finance, and Distribution.
- Strong results orientation, with experience working across both developing and developed markets, identifying and integrating product manufacturing, and driving process simplification, standardisation, and continuous improvement.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
Benefits
The company is committed to building a culture where all employees are valued, respected, and opinions count. The organization takes pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Diversity is believed to bring benefits for customers, the business, and employees, as different ideas and perspectives help innovate, manage risk, and grow sustainably.
