Head of Revenue & Commercial Operations

About the Role
As our Head of Revenue & Commercial Operations, you will build the commercial operating engine that enables scaling at the company. You will work directly with our CRO and collaborate closely with Sales, Marketing, Customer Success, Finance, and Operations. Your key responsibilities include creating the processes, insights, and operating rhythms that facilitate better commercial decisions and consistent execution across regions. This hands-on role encompasses ownership of forecasting, pipeline management, sales processes, CRM governance, commercial reporting, and sales effectiveness, all while translating our go-to-market strategy into actionable plans.

Your entrance into this position coincides with a pivotal phase of our growth, as our commercial organization expands internationally and sophistically. Instead of inheriting a completed function, you will have the chance to shape the model, establish strong foundations, and build the Revenue & Commercial Operations capability over time. This role is not limited to strategy; we seek someone who enjoys identifying areas for improvement, designing practical solutions, and engaging with details to ensure successful implementation.

The Market & Our Technology
The company transforms industrial environments in energy, process, and utility sectors by introducing robotics to applications previously out of reach. Our mobile robot, ANYmal, integrates legs for superior mobility in complex environments, alongside camera- and LIDAR-based sensing for full autonomy and AI for high-quality inspection outcomes. Our clientele consists of some of the world’s largest asset operators and industrial companies, where the buying journey often necessitates technical validation, business-value assessment, deployment planning, and engagement with multiple stakeholders. This creates a unique challenge within commercial operations, as scaling the company requires bridging traditional Revenue Operations with the operational realities of selling, deploying, and supporting a physical technology platform.

Your Contributions

• Build a trusted commercial forecast: Own and continuously improve sales and revenue forecasting, pipeline governance, and risk visibility to provide Sales leadership, Finance, and the executive team with a reliable performance view.
• Create a scalable commercial operating model: Define and refine sales stages, opportunity standards, customer engagement processes, and CRM discipline to ensure consistent operations across regions.
• Establish a strong operating cadence: Build effective forecast and pipeline reviews, quarterly business reviews (QBRs), and commercial reporting for the CRO, leadership team, and Board.
• Improve sales effectiveness: Collaborate with Sales leadership and Business Value Consulting to strengthen enterprise and value-based selling, enable new processes, and enhance commercial productivity.
• Translate GTM strategy into execution: Work with the CRO and regional leaders to turn commercial priorities into actionable plans that connect Sales with Marketing, Customer Success, Finance, and Operations.
• Build the function: Start as a hands-on owner of Revenue & Commercial Operations and assist in developing the capabilities around you, including Deal Desk and Commercial Sales Support.

Your Profile

• Significant hands-on experience in Revenue Operations, Commercial Operations, Sales Operations, or GTM Strategy & Operations within a growing B2B organization.
• Strong expertise in owning forecasting, pipeline governance, CRM discipline, and commercial reporting.
• Proven track record in building or significantly improving commercial processes, along with the project and change-management skills to take issues from diagnosis to implementation.
• Strong commercial judgment and credibility as a partner to senior Sales leadership, with experience across Marketing, Customer Success, Finance, and Operations.
• Highly analytical and comfortable with data and commercial systems, currently including HubSpot, Apollo, and Clay, along with SAP for Finance and Operations; exact platform experience is less crucial than overall systems fluency.
• Ability to remain hands-on, transitioning between strategic discussions, stakeholder engagements, data analysis, systems handling, and detailed process work as needed.

Bonus Points

• Experience with long, complex, high-value enterprise sales cycles.
• Background in a hardware plus software business where deployment, services, field operations, or other physical-world challenges are integral to the customer journey.
• Familiarity with robotics, industrial automation, industrial AI, IoT, connected products, or similar technical B2B environments.
• Experience linking commercial forecasts and booked business with production, delivery, revenue recognition, or operational capacity.

Benefits
We offer an exciting and dynamic work environment, the opportunity to join a fast-growing company with an ambitious team aiming to revolutionize the industrial inspection market. You will have the chance to leverage your expertise and contribute your ideas, along with a competitive market salary, an attractive employee stock ownership plan, and a position located in Zurich.