About the job:
In this role, your goal in Cloud Security will be to deliver the world's most advanced, integrated, and autonomous cyber defense platform. As a part of the Head of Security Portfolio Strategy and Field Integration, you will lead the Customer Office function, owning the global operating model that bridges the critical gap between Product, Engineering, Sales, Security executive leadership, and global field execution.
This isn't just about managing customer relationships or overseeing sales enablement; you will be the strategic bridge into structured, market-prioritized customer requirements and strategic feedback for Product Management (PM) and Engineering partners. You will directly shape how the company's security value proposition is positioned to key accounts by directing security executives and expert engagements with customers for optimal impact. Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage the company’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €188000 - €192000 (EUR) + 25% bonus target + equity + benefits
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Responsibilities:
- Build mechanisms to synthesize and prioritize customer-facing needs as strategic inputs for Product and Engineering, facilitating early feedback loops and coordinating user pilots through to general market availability.
- Align field deployment architectures and coordinate GTM technical strategy for flagship global transactions, government programs, and Tier-1 Managed Security Service Providers (MSSPs).
- Partner with GTM teams to ensure enablement of sales and channel specialists fully incorporates customer feedback trends and insights driven by global engagements on opportunities to provide value.
- Enable cross-functional leadership across Product, Engineering, Sales, and Consulting to harmonize go-to-market priorities and provide strategic field inputs for investment planning.
- Develop a customer engagement strategy optimizing both inbound requests and proactive security executive presence, focusing on the highest-impact customer and prospect meetings or speaking engagements to drive growth.
Minimum qualifications:
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Business, or equivalent practical experience.
- 10 years of experience in cybersecurity technical sales, solution architecture, product management, or customer success leadership.
- 6 years of experience managing sales, channel, or customer solutions teams across EMEA, Americas, or JAPAC operating regions.
- Experience collaborating with Engineering and Product Management leaders to inform product planning and release strategies based on field insights.
- Experience working with autonomous security operations, frontline operational workflows, and end-to-end security use-cases.
- Ability to travel up to 50% of time to collaborate with global teams, partners or customers.
Preferred qualifications:
- Master's degree in Computer Science, Cybersecurity, Information Systems, or MBA.
- Experience architecting and advising national-level cyber frameworks, sovereign SOCs, and cyber security training programs.
- Experience advising and converting large and complex cybersecurity transactions with major global enterprises, global MSSPs, or sovereign governments.
- Proven ability to act as a trusted advisor to CISOs, CIOs, National Cyber Security, and internal leadership stakeholders.
- Exceptional communication skills with the credibility to influence C-level executives, board members, and government cybersecurity agencies.
- Track record of partnering with Product and Engineering teams to coordinate customer-facing validation, early adoption programs, and trials of new security capabilities.
