Join Amazon as the Head of Seller Services, where you will play a pivotal role in driving growth in the Saudi Arabian market. You will lead a team responsible for expanding Amazon's selection and ensuring brand success across various categories. Your responsibilities will include identifying selection gaps, collaborating with brand owners, negotiating with new brands, and developing innovative solutions to help our Selling Partners thrive.
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The ideal candidate is a hands-on senior leader adept at data-driven decision-making, thriving in a high-performance culture, and fostering collaboration both within Amazon and externally. Your role will ultimately deliver results through constant innovation and flawless execution.
Key Job Responsibilities:
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Strategic Planning & Execution:
- Define and implement 1-3 year strategic objectives.
- Create scalable mechanisms for process improvement.
- Establish frameworks for resource allocation and priority management.
- Drive cross-functional alignment with organizational strategy.
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Team Leadership & Development:
- Build and develop high-performing teams.
- Create environments that promote independent decision-making.
- Mentor leaders in strategic thinking and operational excellence.
- Foster a culture of continuous learning and innovation.
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Operational Excellence:
- Design and implement audit mechanisms for customer experience and quality.
- Drive efficient resource allocation across teams and initiatives.
- Develop scalable solutions for complex operational challenges.
- Optimize cross-team collaboration.
A Day in the Life:
In this role, you will:
- Lead marketplace seller strategy and operations to drive growth through seller acquisition and optimization.
- Build and manage a high-performing seller services team, overseeing onboarding, account management, and support functions.
- Track key performance metrics (KPIs) for seller success and develop programs to enhance seller satisfaction.
- Collaborate with product, marketing, and cross-functional teams to improve the seller experience.
- Manage seller communication strategies and compliance with marketplace standards.
Basic Qualifications:
- Bachelor's degree in Business, Economics, or Engineering.
- Relevant experience in marketplace, e-commerce, or related digital platforms.
- Experience managing large teams and overseeing managers.
- Proven track record of driving business growth and operational excellence, impacting $200M+.
Preferred Qualifications:
- Master's degree or MBA from a Tier 1 University.
- Multi-lingual with Arabic literacy.
- Strong analytical and strategic thinking skills.
- Experience in global marketplace operations or similar businesses.
- Understanding of e-commerce metrics and marketplace dynamics.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you require accommodations during the application process, please reach out for assistance.
