Head of Technical Customer Solutions Manager, EMEA

The Head of Technical Customer Solutions Manager, EMEA is responsible for owning the end-to-end technical service operations and performance of the Pima and m-Pima franchise across Africa, with a strong focus on driving demand generation, enabling commercial excellence, and embedding a data-driven operating model. The Technical Customer Solutions Manager is accountable for scaling revenue growth, optimizing service operations, and strengthening analytical capabilities to support commercial teams, investment decisions, and long-term profitability.

Responsibilities

• Own end-to-end business operations for the Pima & m-Pima franchise, including field strategy, demand generation enablement, and execution to grow revenue and improve margins.
• Drive pricing and margin management, leveraging market intelligence and financial analysis to identify sustainable margin expansion opportunities.
• Lead technical services teams across Africa, ensuring world-class instrument training, maintenance, repair execution, and continuous performance improvement.
• Develop and institutionalize business performance dashboards and analytical tools to track sales, service performance, and asset utilization.

Requirements

• Bachelor’s degree in Engineering, Biomedical engineering, Computer Science, Clinical Laboratory Science, or equivalent.
• 10+ years of technical service experience with leadership, PMO, or similar cross-functional management experience.
• Demonstrated success in data-driven decision-making, performance analysis, and commercial support.
• Fluent English required; additional languages advantageous.

Location
United Arab Emirates > Dubai: Ubora Tower2

Work Conditions

• Work Shift: Standard
• Travel: Not specified