About the Role
The Head of Training is responsible for overseeing all Air Traffic Services (ATS) training and standards within the Middle East Air Navigation Services (ANS) portfolio. This role requires approval as a Training Post Holder from the UAE General Civil Aviation Authority (GCAA) and entails ensuring a robust Training and Standards Management System is in place, maintained, and effectively implemented across all units. The Head of Training aims to cultivate a culture of quality in ATS training activities and to identify commercial opportunities for the Advisory and Academy Portfolio.
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This strategic leadership position also involves managing compliance and assurance activities, aligning with regulatory, state, group, and divisional requirements, while collaborating closely with the Business Development Team to engage with existing and prospective clients.
Key Accountabilities
- Provide strategic direction and manage the development and implementation of policies, procedures, and work instructions to align ANS operations with performance targets while enhancing operational efficiency.
- Lead innovation efforts and the development of new capabilities within the ANS portfolio.
- Elevate the profile of subject matter experts in the ANS field through improved stakeholder management and engagement.
- Update standard operating procedures to align with customer requirements, legislation, and work processes.
- Manage processes to enable timely reporting on operational, compliance, legal, and safety requirements.
- Maintain the Air Navigation Services Legal register and ensure Contract Managers uphold the competence of their Postholders.
- Address non-conformances raised against the ANS, monitoring and closing out actions within agreed timelines.
- Support and motivate the ANS team, mentoring Postholders as necessary.
- Drive participation in the Global Aviation Community of Practice to share best practices and lessons learned.
- Participate in Group Aviation Governance Meetings and manage succession and development plans for ANS Postholders.
- Comply with all relevant policies and procedures, including the company's SMS Policies.
Specific Requirements
- Minimum of 7 years of general operations management experience, ideally 10 years.
- At least 5 years of operations management experience in the transportation industry.
- Working knowledge of managing Air Navigation Services Providers.
- A degree in a relevant engineering, aviation, or related discipline is preferred.
- Proven experience managing multiple complex contracts and successful business development wins or large contract organic growth.
- Thorough understanding of safety issues related to ANS operations.
Benefits
Join an organization that prioritizes diversity, equity, and belonging, providing a workplace culture that values authentic self-expression. Committed to equal employment opportunities and the safety of employees, the organization follows a Zero Harm initiative to ensure a healthy and safe work environment.
By joining the team, you will become part of a values-driven organization that invests in your development and well-being, offering a rewarding and fulfilling career.
