The Head of Transformation is accountable for end-to-end transformation delivery across the company Healthcare Middle East & Africa, spanning operating model redesign, technology and data modernization, regulatory readiness, and execution discipline. This role operates in a highly regulated, fast-scaling environment and requires a senior transformation leader with the confidence and credibility to operate at the executive level, challenge peers, and make difficult prioritization decisions in high-stakes environments. You will lead the Transformation Office, orchestrate cross-functional initiatives across all value streams, and ensure outcomes are tracked and realized. The ideal candidate is a hands-on transformation leader and trusted advisor to senior executives—comfortable with ambiguity, skilled at mobilizing teams, and relentless about execution, learning cycles, and business results.
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Key Responsibilities
- Define, own, and continuously re-prioritize the MEA transformation roadmap, with explicit accountability for sequencing initiatives based on regulatory urgency, value at risk, and delivery capacity.
- Own the delivery of a multi-year enterprise transformation portfolio, including but not limited to digital distribution, customer self-service, claims and medical cost transformation, provider network enablement, and core platform modernization.
- Champion agile and customer-centric mindsets; coach executives and teams on lean/agile, product ownership, and hypothesis-driven delivery.
- Advance data and analytics foundations to improve business outcomes.
- Ensure all transformation initiatives are fully aligned with MEA regulatory requirements, with clear ownership of remediation plans, delivery milestones, and executive escalation where risks emerge.
Requirements
- Bachelor’s degree required; MBA/Master’s preferred.
- 12–15+ years of experience in transformation leadership, program delivery, or corporate strategy; insurance or financial services experience strongly preferred.
- Demonstrated experience leading transformation at scale in regulated, multi-market environments; experience in healthcare, insurance, or adjacent regulated industries is strongly preferred.
- Proven enterprise transformation track record, including Agile SAFe adoption across business and technology.
- Strong analytical and problem-solving capability; fluent in data-led decision making and benefits realization.
Location
Dubai, United Arab Emirates
Travel & Working Model
Regional travel to markets and partners as needed; hybrid working model aligned to business requirements.
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