About the Role
The company is seeking a Head of Transformation, a key leadership position that will significantly contribute to the next phase of the Group's Strategy & Transformation initiative. This role includes several Head positions focusing on critical areas such as Customer Experience, Operations, MRO, Digital & AI, and Retail.
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Reporting to the Vice President of Transformation, you will lead a team of business transformation partners and specialists, driving enterprise-wide transformation initiatives for the assigned areas while ensuring alignment with the organization's future vision. Your responsibilities will include identifying, assessing, and shaping high-value transformation opportunities that enhance operational performance, customer experience, and sustainable business growth.
In partnership with business leaders, you will translate strategic priorities into executable transformation initiatives. Collaborating closely with teams like Process Excellence, Enterprise Data & Analytics (EDA), Business Finance, and the Value Realisation Office (VRO), you will ensure robust governance, data-driven decision-making, integrated execution, and continuous improvement across the organization. A pivotal aspect of this position is championing the integration of transformation initiatives alongside Process Excellence capabilities and innovation strategies, including the execution of the Digital & AI roadmap in conjunction with Information Technology and various business stakeholders.
Accountabilities
- Own and maintain the transformation roadmap for the assigned strategic pillar across all involved business units.
- Shape and qualify transformation opportunities through evidence-based problem definition and value assessment.
- Establish clear sponsorship, governance, resources, milestones, and decision rights.
- Lead priority cross-functional initiatives from mobilization through implementation and stabilization.
- Track financial, operational, customer, and people benefits with Business Finance, EDA, and VRO. Validate benefits before approval and reconcile them with delivered results.
- Transfer new capabilities and improved processes into the business with clear operational ownership.
- Run stage-gate reviews with the VRO, escalating material delivery or value risks; make necessary decisions regarding stopping, resetting, or reprioritizing initiatives based on evidence.
- Embed the strategic roadmap in annual planning, budgeting, and executive scorecards, utilizing the Group transformation playbook and standards.
- Direct embedded Transformation Partners and external advisers to ensure knowledge transfer, capability building, and a strong national talent pipeline.
- Operate within clear boundaries: Strategy sets direction, Transformation orchestrates delivery and value assurance, and business leaders remain accountable for outcomes.
Qualifications
Education and Qualifications
- Bachelor’s Degree; Master’s degree or MBA preferred.
- 10 years of job-related experience, including leading transformation programs and teams.
- Preferably experienced in business transformation consulting or internal transformation advisory, with a structured problem-solving approach in asset-intensive and operationally complex industries.
- Commercial airline experience preferred, especially in roles related to Customer Experience, Operations, MRO, Digital & AI, and Retail.
- Proven track record in managing large, cross-functional transformation initiatives in complex organizations.
- Experience in developing and delivering measurable financial, operational, or customer outcomes.
- Strong analytical skills, with experience in performance benchmarking, measuring transformation success, and refining initiatives based on lessons learned.
- Effective communication skills and the ability to engage with senior stakeholders, influencing and challenging without direct authority.
- Experience working in international or culturally diverse organizations.
- Relevant change management, lean six sigma, or process excellence certification preferred.
- Demonstrated ability to build, lead, and coach multi-disciplinary teams, including national talent.
