About the Role
In this role, you will lead and oversee the security team at our luxury property, ensuring the highest standards of safety and security for guests and staff alike. You will manage daily security operations, monitor surveillance systems, and respond effectively to any incidents or emergencies. Your expertise will be crucial in maintaining a secure environment, implementing training for security personnel, and collaborating with various departments to enhance security measures throughout the property.
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Responsibilities
- Supervise and lead the security team, ensuring all security personnel are well-trained and follow procedures to perform their duties to the highest standard.
- Oversee daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.
- Respond quickly and effectively to security incidents, emergencies, or disturbances; investigate and document incidents, preparing reports and taking appropriate follow-up action.
- Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.
- Maintain a visible presence on the property to ensure the safety and well-being of guests and staff, providing assistance and guidance when needed.
- Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring adherence to safety protocols.
- Provide on-the-job training and guidance to security personnel, ensuring they remain updated on procedures, emergency protocols, and best security practices.
- Maintain accurate logs of all security-related incidents, suspicious activities, and accidents; prepare regular reports for management.
- Collaborate with other departments, such as housekeeping, maintenance, and front desk, to ensure the security of all areas, particularly high-risk zones and special events.
- Ensure that all security systems (CCTV, access control, alarms) are functioning properly and report any malfunctions for repair.
- Ensure compliance with all relevant local security laws and regulations, company policies, and industry best practices.
Qualifications
- Education: High School diploma or equivalent; further qualifications in security management or related fields are a plus.
- Experience: Minimum of 3-5 years in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.
- Leadership Skills: Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.
- Crisis Management: Ability to handle security crises professionally and calmly, leading the team effectively during emergencies.
- Knowledge of Security Systems: Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
- Communication Skills: Excellent verbal and written communication skills, with the ability to create reports and interact effectively with team members and guests.
- Attention to Detail: A sharp eye for detecting security risks and potential hazards, with a focus on following up on every security concern.
- Problem-Solving Skills: Strong ability to analyze security situations, make quick decisions, and implement effective solutions.
- Physical Stamina: Ability to remain active, patrol large areas, and respond to security issues under physically demanding conditions.
- Customer Service Orientation: Professional, approachable, and courteous demeanor when interacting with guests and staff.
- Technology Proficiency: Competent in using security technologies and basic office software (Word, Excel, etc.).
Contract Details
- Job Category: Security, Safety & Quality
- Job Type: Permanent
- Job Schedule: Full-Time
