As an HEC (Experience Consultant), you will be responsible for maintaining daily communication with colleagues and partners to ensure that customer shopping experience issues are monitored and effectively resolved. This role requires a minimum of 3 years of retail experience in any retail establishment. You will assist in setting up consumer client products and providing personalized customer training sessions to help expand their passion and potential.
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Key responsibilities include:
- Taking ownership of consumer complaints with high professionalism.
- Ensuring proper handover procedures are followed when required and collaborating with the supervisor to provide suitable solutions.
- Demonstrating strong communication skills to engage comfortably with individual consumers as well as small groups.
Desired Skills and Experience:
- Proven interpersonal and customer service skills.
- Prior sales experience in a fast-paced retail environment is essential; cross-industry experience is a plus.
- Strong teamwork abilities and fluency in English or the local language are required. Additional language skills are considered advantageous.
- Ability to prioritize tasks effectively and adapt flexible work hours based on business needs.
Language Requirements:
Fluency in English or the local language is required; additional language proficiency is an advantage.
Location: Dubai, Sharjah, United Arab Emirates
Work Conditions: On-site, Full-time
