Help Desk

At BlackStone eIT, we are seeking a skilled Help Desk professional to join our dynamic team. The ideal candidate will provide excellent technical support to our clients and internal users, ensuring timely resolution of issues while delivering superior customer service. As a Help Desk team member, you will play a key role in enhancing the operational efficiency of our technology systems.

Key Responsibilities:

• Respond to IT support requests via phone, email, or ticketing system in a timely manner.
• Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary.
• Document and track support issues, solutions, and user interactions in the help desk system.
• Assist in setting up and configuring new equipment for users.
• Provide guidance and training to users on software and tools.
• Monitor and manage support ticket backlog to ensure issues are resolved quickly.
• Stay informed on industry trends and emerging technologies to provide the best support possible.

Requirements:

• Strong understanding of computer systems, networks, and troubleshooting techniques.
• Experience in a help desk or IT support role, preferably with 5 years of experience.
• Proficient in Windows and macOS operating systems.
• Excellent communication and interpersonal skills.
• Customer-oriented approach and ability to handle stressful situations.
• Ability to work well both independently and as part of a team.
• Certifications such as CompTIA A+ or similar are a plus.
• High school diploma or equivalent required; further education in IT is preferred.

Technical Skills:

• Knowledge of computer systems, networks, and common software applications, including familiarity with various operating systems like Windows, macOS, and Linux.
• Strong verbal and written communication skills in Arabic and English.
• Problem-solving abilities to diagnose and resolve technical issues efficiently.
• Customer service orientation with a friendly and patient demeanor.

Benefits:

• ON-SITE Model

Location: Dubai, Dubai, United Arab Emirates Work Conditions: On-site, Full-time