Helpdesk and IT Support Services

About the Role
This position involves providing comprehensive IT helpdesk and technical support services. As a key member of the IT support team, you will be responsible for overseeing day-to-day technical assistance while ensuring efficient operation and maintenance of hardware and software.

Key Responsibilities

• Provide day-to-day IT helpdesk and technical support to users.
• Receive, log, prioritize, and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install and troubleshoot operating systems and applications.
• Provide support for Microsoft Windows, Active Directory, Microsoft 365, and Outlook/email.
• Assist with user account, access, and permission-related issues.
• Provide onsite technical support for meetings, conferences, and events.
• Maintain accurate records of reported issues and solutions.
• Follow up with users to ensure issues are resolved and provide timely technical updates.
• Escalate complex issues to the relevant technical teams when required.
• Support IT operations in line with established ITIL/service management and information security practices.

Requirements

• Bachelor's degree or higher in Information Technology, Computer Science, Computer Engineering, or a related field.
• Previous experience in IT Technical Support, Helpdesk, or Desktop Support.
• Experience with ticketing/helpdesk systems and SLA-based support is preferred.
• Strong communication and customer service skills.

Employment Type

• Secondment/Outsourcing

Contract Duration

• 1 Year

Location

• Bahrain