Helpdesk Operator

About the Role
Reporting directly to the CAFM & IT Manager and Helpdesk Supervisor, the CAFM operative will be responsible for providing helpdesk support and related managing agent services for the Wave1 project. The role requires working on a shift basis, which may include weekends and night shifts. The operative will assist the operations team in the daily functions of the CAFM system and, in partnership with the helpdesk supervisor, produce performance reports. Additionally, the role supports the implementation of Environmental Health and Safety (EHS) activities and programs according to company ISO accreditation and IMS policies and procedures. The goal is to ensure client issues are resolved professionally while meeting or exceeding targets and KPIs set by senior management. Training will be provided to aid in the understanding of all necessary programs, systems, and procedures to perform the role effectively, including resolving customer inquiries with accurate information.

Accountabilities

• Establish and maintain good working relationships with peers, clients, and supply chain representatives.
• Facilitate effective communication with FM staff, vendors, and the supply chain from a helpdesk perspective.
• Perform emergency support duties if required.
• Accurately capture and input all required information.
• Maintain close relations with coordinators to ensure operational effectiveness.

Job Requirements

• Minimum of 2 years of working experience in a call center/helpdesk type role preferred.
• Strong interpersonal skills, initiative, and analytical thinking.
• Perfect command of spoken and written English.
• Experience working in a facility management background is required.
• CAFM experience is preferred.
• Must be a Saudi national.
• Flexibility in working hours and duties is expected, which may change periodically.
• Excellent computer skills with knowledge of web/internet technologies and MS Office.

Worker Type
Employee

Job Type
Regular