HELPDESK SPECIALIST job in Manama

Position

About
The company is currently looking for a Helpdesk Specialist for our Bahrain operations with the following skillsets & terms and conditions.

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Educational Qualification & Certifications

Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
Certification in A+, MOUS, Network+, or MCDST (Preferable).

Experience

Minimum 2 years progressive experience in helpdesk or technical support.

Required Skills

Good communication skills.
Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

Roles & Responsibilities

Receive and undertake logs reported through the Help Desk phone number.
Receive and undertake logs reported through the Help Desk email or system.
Support and troubleshoot the user community in using MIS systems and resolving basic issues.
Forward logs to the competent authority.
Follow up to completion and finalize the logs with the competent authority.
Keep users informed of updates, known errors, new facilities, or any IT-related changes, which may affect their working environment, by sending circulates and notices.
Register all logs related to Technical Support.
Submit regular reports about logs.
Perform other duties and related tasks as may be required from time to time.