HELPDESK SPECIALIST

About
The company is currently looking for a Helpdesk Specialist for our Bahrain operations with the following skillsets & terms and conditions.

Educational Qualification & Certifications

• Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
• Certification in A+, MOUS, Network+, or MCDST (Preferable).

Experience

• Minimum 2 years progressive experience in helpdesk or technical support.

Required Skills

• Good communication skills.
• Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

Roles & Responsibilities

• Receive and undertake logs reported through the Help Desk phone number.
• Receive and undertake logs reported through the Help Desk email or system.
• Support and troubleshoot the user community in using MIS systems and resolving basic issues.
• Forward logs to the competent authority.
• Follow up to completion and finalize the logs with the competent authority.
• Keep users informed of updates, known errors, new facilities, or any IT-related changes, which may affect their working environment, by sending circulates and notices.
• Register all logs related to Technical Support.
• Submit regular reports about logs.
• Perform other duties and related tasks as may be required from time to time.