Business Analyst - ITSM
IT Services and Solutions Company Dubai, United Arab Emirates
Unlock employer Riyadh, Saudi Arabia Posted: 23 Mar 2026
Join the innovative team, the enterprise technology arm of the company. This position offers a unique opportunity to work with one of the world's fastest-growing startups. The team is dedicated to developing cutting-edge technologies and products to drive business growth, aligning with the company's vision of creating global platforms for interaction and creativity.
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Unlock employer & apply directlyResponsibilities:
Strategic Solution Design: Develop comprehensive technical solutions and materials based on HiAgent’s capabilities; lead technical exchanges, product demonstrations, and proof of concepts (POCs) to guide customer approval and facilitate business cooperation.
Industry Solution Incubation: Identify and create standardized AI agent solutions across various industry verticals, transforming successful projects into scalable playbooks.
Requirement Engineering & Product Iteration: Serve as the intermediary between the market and R&D by collecting complex customer requirements to drive internal product innovation.
Bid Management & Sales Support: Collaborate with sales and industry architects during the bidding process by authoring technical documents and managing presentations to ensure strong market positioning.
Project Scoping & Delivery Handover: Create detailed Project Work Specifications (SOW) to ensure a smooth transition from the solution design to implementation and delivery stages.
Qualifications:
Minimum Qualifications:
Preferred Qualifications:
Important Note: This position is a 12-month contract assignment managed by a third-party agency, which means you will not be an employee of the company. All contractual terms, including payroll and benefits, will be managed by the third-party agency.
About the company:
Founded in 2012, the company's mission is to inspire creativity and enrich life. Known for products like TikTok, Lemon8, and CapCut, the company aims to facilitate connections through its diverse range of platforms. The company is dedicated to fostering an inclusive environment, celebrating diverse voices, and creating value for its communities.
Join us in inspiring creativity and making an impact in a rapidly growing tech landscape.
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