Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs. As a trusted advisor, create and maintain effective customer relationships to ensure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: This role is designed as ‘Onsite’ with an expectation that you will primarily work from an the company partner/customer office.
Responsibilities:
- Cover the support and delivery of high-end HPC solutions for customers, working under minimal supervision.
- Apply technical background and knowledge of industry trends to support and deliver HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters, and storage systems on a 24 X 7 basis.
- Manage day-to-day HPC support and maintenance activities for a key account in UAE-Abu Dhabi.
- Analyze, qualify, troubleshoot, and resolve incidents with autonomy and expertise while coordinating with L2 and L3 support.
- Collaborate with team members, other internal organizations, customers, and third parties (e.g., DDN, Red Hat, Cool IT, Nvidia).
- Research HPC documentation and complete required training to maintain and develop HPC skills.
- Willingness to learn new technologies in HPC, including Cray EX Liquid-cooled systems and NVL72.
Requirements:
- Minimum of 4 years of experience in a relevant service role.
- Bachelor's degree in Computer Science or Engineering.
- Knowledge in High Performance Computing technologies and/or enterprise-level storage systems.
- Experience in Linux/Unix operating systems.
- Experience with HPC hardware support or related industries is advantageous.
- Advanced skills in customer service and communication.
- Willingness to relocate to the United Arab Emirates.
What We Can Offer You:
- Comprehensive benefits that support physical, financial, and emotional wellbeing.
- Investment in your career through programs that help you achieve your career goals.
- An inclusive work environment that celebrates individual uniqueness.
Join us at the company and open up opportunities for your career growth in a dynamic and supportive company.
